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    5 Star Lounger
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    Folder properties error (Outlook 2002)

    Right-clicking on a folder in Outlook and selecting Properties freezes my Outlook. Only top-folders do work. Anyone who has seen this one before?

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    Plutonium Lounger Leif's Avatar
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    Re: Folder properties error (Outlook 2002)

    Not me, I'm afraid.
    I would try running the repair tool - scanpst - on it. (For more information about it and how to use it, search for 'repair pst' in Outlook Help)

    It may be worth making a backup of your pst first.

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    Re: Folder properties error (Outlook 2002)

    Thanks, done that (actually, my helpdesk did), no results...

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    Plutonium Lounger Leif's Avatar
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    Re: Folder properties error (Outlook 2002)

    Have you tried a repair install of Outlook from Add/Remove Programs?

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    Re: Folder properties error (Outlook 2002)

    Sorry, I should have been more descriptive; YES

    Actually my helpdesk uninstalled Office (killing all my customizations, toolbars and add-ins in the process) and then re-installed the whole thing again. That didn't help.

    They also created a new Outlook profile... als no luck here.

    Erik Jan

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    Re: Folder properties error (Outlook 2002)

    How large is your PST? Outlook 2002 PST's have a 2 GB limit, and that can cause problems.

    Even if that's not the issue, you may need to create a new PST and migrate your data to it, bit by bit in case you run into a corrupt Folder or corrupt Item. As you do, consider archiving anything that you aren't likely to need in the future.
    -John ... I float in liquid gardens
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    Re: Folder properties error (Outlook 2002)

    Thanks, just created a brand new empty PST (and located it on my local C:-drive: Cummy.pst).

    Properties on the main folder work (as always). Next I created one folder inside, called it "Test". Right-clicked on that folder, select "Properties" and my Outlook freezes again....

    So I guess size is now out of the equation too, so is a possible 'corruptness' of a folder. As I had uninstalled and reinstalled Outlook also I'm just out of options here.. there must be something else, but what?

    Can I start-up Outlook with e.g. Add-ins disabled (I know that is possible for Excel), maybe I could try that?

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    Plutonium Lounger
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    Re: Folder properties error (Outlook 2002)

    You can start Outlook in safe mode by holding down the Ctrl key while opening a shortcut. Outlook will ask whether you want to enter safe mode.
    Note: this may reset some options to their default setting, such as not showing complete menus.

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    Re: Folder properties error (Outlook 2002)

    <img src=/S/ouch.gif border=0 alt=ouch width=15 height=15> This is not good!

    Yes - one way is to start it from the command line with the /safe switch, as in:

    outlook /safe

    Are you using the English language version or another version? In looking in the MSKB for another Outlook issue, I recall that some non-English language versions have unique issues.

    I'm also wondering if using /unregserver and then /regserver switches to rewrite the registry keys and file associations will help you.
    -John ... I float in liquid gardens
    UTC -7ąDS

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