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Thread: No cursor

  1. #1
    New Lounger
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    No cursor

    When I open my computer in the normal mode, I have no cursor and sometimes get an error message that says "Kb891711 has caused an error in MMSYSTEM.DLL. I'd appreciate any help I can get in solving the problem. Hang in there, Matt

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  3. #2
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    Re: No cursor

    Edited by HansV to correct spelling (thanks, Stuart!)

    Welcome to Woody's Lounge!

    According to Microsoft Security Bulletin MS05-002: Vulnerability in Cursor and Icon Format Handling Could Allow Remote Code Execution (891711), there is a revised version of Kb891711 since the original version caused problems in Windows 98 and Windows ME. See the FAQ section of the security bulletin for details. You can install the revised version through the Microsoft Update site.

  4. #3
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    Re: No cursor

    Hans, thanks for the prompt response. Please bear with me. You are dealing with a relative novice in these matters. I may be old, but that doesn't necessarily mean I'm educated. I think I have a problem, because I can't get onto the Internet with the computer in question. Can I somehow restore my old computer to a prior time? I wouldn't think so, but it would certainly be nice. If not, can I download the new Kb.... to a disk and then move it to the computer in question? Can I replace the current Kb... with my recovery disc? If so, how? That should be enough questions for now. Thanks again. Hang in there, Matt

  5. #4
    Plutonium Lounger
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    Re: No cursor

    Windows ME has a System Restore facility; if it is enabled on the problem PC, you may be able to restore the PC to a working version (this will not affect any of your documents). See Roll back the clock with System Restore.

  6. #5
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    Re: No cursor

    Thanks again Hans. I tried several different points using the tab and enter keys, but they all resulted in "restoration was unsuccessful." Is there any way to do the download of Kb... to a disk and then transfer it to the faulty computer? It has floppy and CD drives. Hang in there, Matt

  7. #6
    Plutonium Lounger
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    Re: No cursor

    I hope that someone else can answer that, I'm afraid I'm not an expert in that kind of thing.

  8. #7
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    Re: No cursor

    I assume that you are booting the computer in Safe Mode to do the system restores, so try this ... Boot into Safe Mode and then go to Control Panel>Add/Remove Programs and delete the Kb891711 entry and then close all and reboot the computer normally. If your cursor is working again then go to the MS update site and get the "fixed" version of the file. HTH.
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  9. #8
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    Re: No cursor

    Thanks Doc, I'll give it a try. I actually did the restore attempts in a normal start. Hang in there, Matt

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