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  1. #1
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    Email Client vs. Brower and attachements

    I have a situation at work where an email is sent from work to users at home and it contains an excel attachment.

    Problem is that if the recipient uses a browser interface for reading the email, the attachment is unavailable. (Clicking on the attachment results in an error.) However if the same recipient uses an email client (Outlook, Outlook Express or Lotus Notes), the attachment can be opened successfully.

    Are there any settings in the browser that could be responsible for this behaviour? I've also suspected anti-virus software, but don't think that it would behave differently based on whether a user uses a browser or email client to read their email. Some of the home users have email clients and others just use browsers. I need to be able to allow them to access the attachment regardless of the method they use for reading email.

  2. #2
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    Re: Email Client vs. Brower and attachements

    Have you checked the security settings for the web app? Which web app are they using?

    Joe
    Joe

  3. #3
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    Re: Email Client vs. Brower and attachements

    It depends on the user. They may be using yahoo mail or gmail or hotmail accessed from a browser. Some even use websites provided by their ISP.

  4. #4
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    Re: Email Client vs. Brower and attachements

    Advice users to save the attachment to their hard drive first and open it from saved file next.

    However, some mail servers can block XLS files for security reasons. In this case, zip the attachment.

  5. #5
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    Re: Email Client vs. Brower and attachements

    Trying to save it first is where the error happens - when the user tries to do just that a message says the file cannot be found (because the attachment has 'disappeared').

  6. #6
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    Re: Email Client vs. Brower and attachements

    Seems like you have a security setting on your mail server that is restricting attachments when the connecting app is a web app. What server software and OS?

    Joe
    Joe

  7. #7
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    Re: Email Client vs. Brower and attachements

    Lotus Domino 6.5.1 running on an iSeries.

  8. #8
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    Re: Email Client vs. Brower and attachements

    I think you need that configuration checked. It seems like web access has some security setting that strips attachments.

    Joe
    Joe

  9. #9
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    Re: Email Client vs. Brower and attachements

    Yeah but... when the server sends the attachment it doesn't know what the recipient will use to open it. If the recipient uses a real client (not a web mail client) the attachment remains intact.

  10. #10
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    Re: Email Client vs. Brower and attachements

    The client, whether an installed program or web client, requests the e-mail. As part of the protocol involved the source requestor will be identifiable. So, the server can determine whether the source is web based or not.

    Joe
    Joe

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