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  1. #1
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    IE6 - Unable to log into www.cclondon.com (IE6 Windows XP SP2)

    I have a client who is attemping to pay his London congestion charge online. His login, password and PIN number are correct, because I can login online on my laptop. However, on his workstation and my workstation, we are both unable to login. The symptoms are: Customer number, PIN and Post code are entered, we click the login button and it returns us back to a blank login scren. There are no errors shown, just the annoying click noise....

    The details being entered are correct. Why? because on my laptop, if I enter them incorrectly, then I get an appropriate message i.e. you PIN is incorrect etc..
    There is nothing wrong with the CCLONDON site, because the laptop works.

    Its not a firewall issue because my laptop has accessed the site and logged in from behind the same firewall and the windows firewall is switched off. So, I need to establish what it is that the website needs, that my workstation (and his) does not have.

    If any webdesigner types could tell me how the site is designed, JAVA, Flash, HTML this may be of help, but I suspect its something really simple that I'm missing.
    The shortcut to the login site is http://www.cclondon.com/secure/DynamicPage...serLogin_W.aspx

    Any assistance would be welcome.
    Many Thanks

  2. #2
    Platinum Lounger
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    You don't mention whether either you or your client have tried adding the Congestion Charge site to your list of Trusted Sites. Have you? (With the level of security settings applying these days, this is an almost inevitable troubleshooting requirement - if you feel the Site is worth the risk.) HTH
    Gre

  3. #3
    New Lounger
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    Thank you for your prompt reply. Apologies, yes I did add it to the trusted list just in case. However, the laptop doesn't have it in the trusted list and it still works. Placing the address in the trusted list on the workstation was to no avail.

  4. #4
    Platinum Lounger
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    In case you haven't already done this, try comparing screenshots of Add/Remove Programs between the laptop and the workstations. Possibly, the laptop has different IE/Security patches (or Java version) from the workstations.

    From the sound of it, the laptop NetworkID should have the same properties as the workstations. Thus, logging out the workstation and then logging in the laptop under the same ID (which may be what you have already done) should have no impact whatsoever.

    HTH

    P.S. Welcome to the Lounge! <small>What does "appaulling" mean? <img src=/S/evilgrin.gif border=0 alt=evilgrin width=15 height=15></small>
    Gre

  5. #5
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    I'll take a good look and let you know.
    "Appaulling" This means dreadful, awful, shocking etc....

    Can you tell I came from a corporate environment at one stage in my career?

  6. #6
    Platinum Lounger
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    So "appaulling" is the word that I have come to know as "appalling"? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Gre

  7. #7
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    Oh My God! I cannot spell. I will correct imediately.
    Thank you

  8. #8
    Super Moderator jscher2000's Avatar
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    The site sets -- and presumably reads -- 4 cookies. Are you by any chance blocking them in some manner?

    Any special software filters, such as anti-phishing, that might be having a false positive?

  9. #9
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    Re: IE6 - Unable to log into www.cclondon.com (IE6

    Thank you, just checking.......

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