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  1. #1
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    normal.dot corruption

    Using Word 2000, SR1a, SP2, Windows 2000
    I have one user (our of approximately 500) whose normal.dot is corrupting on a regular basis -- say every other day. I can find no reason for this and would appreciate any troubleshooting tips.

    We are using a customized normal.dot (i.e., contains our page setup, default font, styles and some autotext). No toolbars, no macros, one custom property. Not read-only.

    I have replaced her normal.dot each time, deleted any backup copies she might have, have tried deleting her profile completely, scanned for viruses (there are none); it still corrupts.

    Help! <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

  2. #2
    5 Star Lounger
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    Re: normal.dot corruption

    Can you describe the nature of the corruption? This might help point in the direction of a solution for the problem. Thanks. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Ron M

  3. #3
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    Re: normal.dot corruption

    Sorry I have no details; I'm dealing with an attorney who is oblivious to the details. The only thing I can determine is that somehow she ends up with a generic Word-generated normal.dot on her next startup of the application, rather than our customized normal.dot originally installed.

    Will try to get more info.

    Thanks.

  4. #4
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    Re: normal.dot corruption

    I just found out the following: the user apparently is doubleclicking on the taskbar icon to launch Word. (Reminder: this is Windows 2000.) Can this be the cause? She might be launching 2 instances of Word at once?

  5. #5
    BAM
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    Re: normal.dot corruption

    Hi schatzie,

    A couple things to check: first make sure there is only one Normal.dot available. Word may use your custom Normal.dot one day, and another the next.

    Second, how is she creating new documents? If she is right-clicking on the Desktop and selecting "Microsoft Word Document" the custom Normal.dot may be by-passed and the defaults used.
    ~~~~~~~~~~~~~~~~~~
    Cheers!

  6. #6
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    Re: normal.dot corruption

    I did do a search on her PC after deleting her profile to make sure that no other normal.dot files (or backups) were there.

    I've been told that she has been creating new documents by once again clicking (or possibly doubleclicking) on the taskbar icon rather than choosing File|New or clicking on the toolbar button. <img src=/S/yikes.gif border=0 alt=yikes width=15 height=15> I am now fairly convinced that this is the source of her problem. I may try permanently removing the icon from her taskbar to prevent her from doing this.

    Whaddaya think?

  7. #7
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    Re: normal.dot corruption

    By Taskbar do you mean the "Microsoft Office Shortcut Bar"?

    That should not be causing your problem. But that shortcut bar is a waste of screen space if you ask me -- completely useless. Putting a link to Word on the Windows taskbar IS a good idea, though.

    As to the problem, let me ask you:

    Where is this user's "User Template" file location pointing to? If Word finds no Normal.dot on the C: drive (it looks in various places) it will look to the User Templates folder. Could it be that a corrupt normal is still located in that folder?
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

  8. #8
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    Re: normal.dot corruption

    He's referring to the Quick Launch bar. And in answer to there being multiple instances... that isn't what happens if I use the quick-launch bar.

    Since he's running Win2K, he can open Task Manager and click on the Processes tab. If there's more than one Winword.exe listed, then maybe there is a glitch...

    What's probably more likely is that the user is printing Word attachments from Outlook... or is mergeing to a new document from Contacts. For the former, tell the user to do one at a time, and wait for it Word to close before printing the next. For the latter, make sure Word is closed before merging from Outlook.
    Karen

  9. #9
    BAM
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    Re: normal.dot corruption

    Hi schatzie,

    If this is the case, then it's falling into the same vein as using the right-mouse on the Desktop.

    I know for certain in Windows 9 that this bypasses the Normal.dot and uses the defaults for Normal.dot stored in the Registry.

    You might be able to replace the shortcut with a shortcut to Normal.dot to prevent this from happening.
    ~~~~~~~~~~~~~~~~~~~~
    Cheers!

  10. #10
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    Re: normal.dot corruption

    Right -- quick launch bar. I will try to walk the user through task manager to check processes. BTW, we don't use Outlook here, so that's not part of the picture.
    In any case, I think the powers that be have decided that re-education for the user is the ticket.

  11. #11
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    Re: normal.dot corruption

    Normal.dot is stored in user profile path: Cocuments and SettingsusernameApplication DataMicrosoftTemplates.
    By deleting the user's profile all copies of normal.dot in this area should have been deleted.

    We are trying to get this person to stop using the Quick Launch and hope that this will solve the problem.

    Thanks for all the help everyone.

  12. #12
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    Re: normal.dot corruption

    Word will also attempt to create Normal.dot in these other locations depending on certain cirucumstances which I don't call:

    C:Program FilesMicrosoft OfficeTemplates

    C:Program FilesMicrosoft OfficeOffice

    You might also want to remove any ~normal.dots floating around (if any)

    I bet Karen Mc knows the reference on this...
    Kevin <IMG SRC=http://www.wopr.com/w3tuserpics/Kevin_sig.gif alt="Keep the change, ya filthy animal...">
    <img src=/w3timages/blackline.gif width=33% height=2><img src=/w3timages/redline.gif width=33% height=2><img src=/w3timages/blackline.gif width=33% height=2>

  13. #13
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    Re: normal.dot corruption

    I've had users double click on the quick launch bar and sometimes get two instances of Word running. That has caused problems with Normal, generally not allowing them to access autotext entries that they have stored there. As far as I am aware education is the only answer.

  14. #14
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    Re: normal.dot corruption

    Ah -- I didn't realize that. Naturally, those would not be deleted with the profile. I'll take a look. Thanks for the tip.

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