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  1. #1
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    Printing problem (2002)

    Hello,

    I am trying to print a query but when i preview the query i get the following message.

    There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable. I have three printers installed. When i go and select the printer from the file menu, its fine. Does anyone know why this happens

    Regards
    Skender

  2. #2
    Plutonium Lounger
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  3. #3
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    Re: Printing problem (2002)

    it is a network printer, on my printer ther is no settings to Capture Printer Port.

  4. #4
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    Re: Printing problem (2002)

    That part of the MSKB article applies only if you use Windows 95, 98 or ME. Instructions for Windows NT, 2000 and XP are below it.

  5. #5
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    Re: Printing problem (2002)

    this says that it applies to:

  6. #6
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    Re: Printing problem (2002)

    From the MSKB article (Italics added by me):
    <hr>If you are using a network printer, the printer driver may require that the printer port is captured
    Before you start this procedure, contact your network administrator to make sure that you have the correct path for the network printer.

    For computers that run Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me):
    1. Click Start, point to Settings, and then click Printers.
    2. Right-click the icon for your printer, and then click Properties.
    3. On the Details tab, click Capture Printer Port.
    4. In the Device box, click a port that is not used by another printer.
    5. In the Path box, type the network path to the printer, and then click OK to close the Capture Printer Port dialog box.
    6. In the Print to the following port box, click the port that you selected in step 4, and then click OK.
    For computers that run Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP:
    ...<hr>
    Have you tried some of the other suggestions, such as deleting the printer from the Printers and Faxes control panel and creating it anew?

  7. #7
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    Re: Printing problem (2002)

    That was the first thing that i have done. Deleted the printer added again. still there is a problem...

  8. #8
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    Re: Printing problem (2002)

    If you have tried all suggestions from the MSKB article, I'm afraid I have no more suggestions...

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