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  1. #1
    Silver Lounger
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    RegSeeker / Problems

    I've been using RegSeeker for a long time. And it's been a very useful and trouble-free program. But now, for reasons I do not know, the program is exhibiting bad behavior...

    During a normal registry clean, it will run for just 10-20 seconds and then an error message box pops up (pictured below). I've already done all the normal things: rebooted, uninstall and reinstall, downloaded the latest version... Still, the problem persists. It will normally find 13-20 items before it screeches to a halt.

    First, can someone please decipher the error message? And secondly, has anyone else experienced this issue or know of a resolution? I would really miss this program if I had to quit using it.

    <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
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    - Ricky

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    Re: RegSeeker / Problems

    In the <!post=original post,530963>original post<!/post>, the error message occurred after finding 13 problems... Here is a copy of the About screen.
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    - Ricky

  3. #3
    Plutonium Lounger
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    Re: RegSeeker / Problems

    The error message is French for "List index out of bounds", which usually means that the programmer hasn't checked things carefully enough. There's nothing you as an end user can do about it.

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    Re: RegSeeker / Problems

    Not a solution, but possibly a way of zeroing in on where the problem is originating. The error is being generated in the HEY_CLASSES_ROOT section of the scan. Maybe try the other sections, collectively or failing that, one at a time:

    HKEY_CURRENT_USER
    HKEY_LOCAL_MACHINE
    HKEY_USERS
    ActiveX/COM (CLSID)

    and see if
    (1) the problem the macically disappears all by its li'l ol' self or
    (2) if there's a consistent "rogue" key that's causing the hiccup.
    I'd also write to the author since, as Hans says, this is usually the result insufficient bulletproofing at the source coding level.

    Alan

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    Re: RegSeeker / Problems

    Forgive me for temporarily hijacking this thread and offering no possible solution to the problem. But I most always use CCleaner and/or jv16PowerTools to clean my Registry. When I saw this thread, I decided to run RegSeeker out of curiosity since I had previously installed it but never used it. I have found both CCleaner and jv16PT both very "safe" to use, i.e., I can't think of a time when either program has removed anything that caused problems. I have always simply selected ALL after the scans were done and removed those items. What I'm curious about is if those who have used RegSeeker's "Registry Cleanup" can say the same for it? 1) Do you normally select all items? and 2) If so have you ever found that a needed item was removed?

    Yes, I normally visually check each and every item before removing them. But since I run the other 2 programs often, the list is quite short. However, this was the first time I ran RegSeeker, there were over 400 items found and I found myself lacking in motivation to look at each and every item. <IMG SRC=http://www.the-highway.com/Smileys/embarrassed.gif> Consequently, my better judgment ruled and I didn't remove anything which I didn't recognize as safe to remove.

    Jeff
    Jeff
    simul iustus et peccator

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    Re: RegSeeker / Problems

    Hi Jeff

    Sounds like you operate on the cautious side of paranoid, just like I do. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> I must admit to not using registry cleaners any more, for the purpose of "spring cleaning". Rather, I use them to locate specific problems and to "fully" uninstall programs that come complete with uninstalls that don't. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> For this latter purpose at least, I think this is one of jv16's biggest virtues - its ability to group registry (problem) entries by program/ software name. For instance, if I install YouBeaut123 and then choose to uninstall, I can later use jv16 to see if this name appears, then safely delete the entire group (which the uninstaller should have done in the first place).

    WRT mistakes, I have encountered a few, but I think pretty well all cleaners have the option of creating reversible backups, so no dramas in the end. You might find different numbers of "problems" identified by different cleaners. This is not surprising because they all do things a little differently. jv16, for instance, has an "ignore list" and any key containing the word "microsoft" or "Symantec" (on my setup) is disregarded. Other cleaners may use different lists, or none at all. Another type of entry that might appear as incorrect, but you may not want to delete, is something that points to a removable drive - clipart on CD for instance.

    Alan

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    Re: RegSeeker / Problems

    I have always deleted everything that RegSeeker said to. And as far as i can tell, it never caued an issue.
    <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
    - Ricky

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    Re: RegSeeker / Problems

    Hi Alan,

    I appreciate the tips. You are definately on to something...

    I un-ticked the HKey_Classes_Root selection and ran regseeker. It ran all the way through to completion, finding about 90 items which i deleted. Then I un-ticked all selections except for HKCR. Ran regseeker again, found 13 items in a few seconds and locked up just as before.

    The very first screenshot in this thread shows the last item it adds to the list just prior to locking up. So, I added that line to the exclusion list and ran the program once again. This time, it found 12 items and locked up.

    I'm guessing that it must be a registry entry that we cannot see (the 14th item) that is causing the problem. Wonder how I should proceed?
    <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>
    - Ricky

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    Re: RegSeeker / Problems

    As a first "stab in the dark", I'd open Regedit and try to locate gcsfileDefaultIcon in the HKey_Classes_Root section of the registry. This is the next one in the logical sequence (perhaps the problematic 14th item?). I'd then export the key to some safe HD location, then delete it. Run Regseeker again and see if that fixes its cough. You can now keep importing and deleting that key at will, to see what effect it's having. Call back if no joy, and we'll try to nut out Plan B!

    Alan

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    Re: RegSeeker / Problems

    As you've suggested, I exported the key and tried to delete the original. For some reason, I cannot delete the key or it's sub-key which I tried independently. Hmmm.
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    - Ricky

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    Re: RegSeeker / Problems

    <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>... There appear to be issues with that .DLL. It looks like CCleaner coughs on it too. Plan B (or is it Fudge B?) would be to copy anything to the "non-existent" location/path that Regseeker has picked up, and rename it to PKMRES.DLL. This way it won't find and hence try to fix that set of problems. You can then delete the file later, and try to work on it in isolation.

    I can't imagine why it can't be deleted from the registry though. Maybe it's a permissions issue in XP, with which I'm not familiar???

    "PKMRES.DLL (Microsoft SharePoint Portal Server) is a component from the software SharePointPortalServer version 10.145.0 by Microsoft Corporation. PKMRES.DLL version 10.145.0 is most commonly found under the directory "Web Folders" with a creation date of January 22, 2001."

    Alan

  12. #12
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    Re: RegSeeker / Problems

    If you right click those keys and check permissions, are you a member of a group that has Full Control?

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    Re: RegSeeker / Problems

    Jefferson / Alan: I was able to tick a box in the right-click | permissions and gain "full control". I deleted the key and sub-key. Ran RegSeeker again and it just found another place to stop. Aggravation set in and I promptly deleted the program...

    Following up on a previous recommendation, I downloaded CCleaner and used it. Not sure that it does everything that RegSeeker used to do, but at least it didn't crash and burn... No problem.

    I appreciate the assistance with trouble-shooting RegSeeker but I'm sure it's right where it belongs now - <img src=/S/toilet.gif border=0 alt=toilet width=24 height=26>
    - Ricky

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    Re: RegSeeker / Problems

    Glad something worked for you. As a final thought, you could also download RegCleaner and run through the registry with that one. I particularly like this program because it allows you to view the installed programs (by author and program name) recognized in the registry. If there's a problem piece of software (like this one appears to be) you can uninstall then run Regcleaner. If an entry for that program still appears, you can select it and blow away all remnant references to it (which shouldn't be there anyway after an uninstall) in one fell swoop. It's only a 540 Kb standalone (no installation) program, which is handy to have in the toolbox anyway.

    Alan

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