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  1. #1
    Bronze Lounger
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    Live update and dial-up connection

    I'm helping a 75-yr-old widow set up her new computer. The first thing I'm trying to do is get her virus signature files updated. The machine came with Norton Internet Security, and the files are dated 20 Jun 05. This lady uses a dial-up connection, and let's just say it's more fun to watch paint dry. I've wasted 2 hrs this afternoon connecting and re-connecting to Live Update. The ISP is NOT timing her out--the connection holds. It appears from the messages that we're losing the connection to Norton's server. The update process hangs about the time we get through update 2 of 11. We almost got number 3, but lost it right at the end. Any suggestions? I've talked to her about going broadband, but shouldn't a dial-up connection be capable of getting these updates?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Live update and dial-up connection

    Maybe there is a way to download them as files and plop them into appropriate folders rather than using LiveUpdate? I have no idea whether that is possible, but I think it is worth exploring for this initial big download. Either that or visiting the nearest free wi-fi hotspot (oh wait, if this is a desktop computer, that probably won't be very convenient).

  3. #3
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    Re: Live update and dial-up connection

    Yes, there is definitely a way to manually download the files. Download A/V Definitions Manually

  4. #4
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    Re: Live update and dial-up connection

    Thank you very much! Problem solved.

  5. #5
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    Re: Live update and dial-up connection

    Just an addition to <!profile=Liberty Raynes>Liberty Raynes<!/profile> post:.You should probably run Live Update again. Although the AV definitions have been updated manually, there are probably additional updates for the Internet Security program itself.
    John
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  6. #6
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    Re: Live update and dial-up connection

    Not quite.

    You have to run LiveUpdate to get the program updates.

  7. #7
    Gold Lounger Rebel's Avatar
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    Re: Live update and dial-up connection

    <img src=/S/whisper.gif border=0 alt=whisper width=29 height=17> you're about four hours late Howard <img src=/S/laugh.gif border=0 alt=laugh width=15 height=15>
    John
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  8. #8
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    Re: Live update and dial-up connection

    I think that some of the anti virus vendors need to rethink their update strategy. Requiring almost daily downloads of update files that are more that 1Mb is frustrating for those of us still on dialup. I would love a broadband connection, but that sort of technology is beyond our telco to provide for us in the bush.

    I recently changed from PC-cillan to AVG because I was getting sick of spending most of my online time downloading PC-cillan updates. They could take an hour or more, and while that was happening, my 'surfing' experience was painfully slow.

    Do they know that dialup still exists?

  9. #9
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    Re: Live update and dial-up connection

    <hr>Do they know that dialup still exists?<hr>
    Yup....but they don't care!
    Try Avast!.
    I'm on a sloooooow dial up and Avast! auto-updates the data files quick enough. (The program updates take a little longer, but they don't come about all that often.)

    Have a Great day!!!
    Ken
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  10. #10
    Super Moderator jscher2000's Avatar
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    Re: Live update and dial-up connection

    We recently had a thread discussing tests of the "heuristic" detection technology of various AV products. Those tests asked "if you didn't update your AV software for three months, how many of the new malware released during that time would your software protect you from?" The Eset product Nod32 did best on that test. Since you might not update as often as the manufacturers expect you to, a product like Nod32 that has strong heuristic scanning might be a better fit for your needs than a more traditionally architected product that emphasizes other features.

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