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  1. #1
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    Intermittent Loss of Internet

    I have a relatively new computer running Win XP -SP2 3.2Mhz hyperthreading processor, with two 250GB HD and 2 GB RAM, connected through a Netgear router to 500kps cable internet connection. A laser printer and another new Win XP-SP2 computer are also connected to the router. Both computers also run Zone Alarm
    Pro and VET anti-virus.
    I have two problems - no idea whether they are related or not!
    (1) If I have not been changing pages in the browser (Firefox) for a few minutes the internet connection apparently goes to sleep and the only way I can wake it is to force Eudora to Check Mail. Incidentally if I try to follow a link from an email in Eudora when the internet connection has gone to sleep I get a message to the effect that the internet connection is not available and asking if I wish to connect to the internet now. When I click Yes the internet connection is activated immediately.
    (2) When trying to open another file in any program the Open dialogue takes a very long time to open to show files - this is particularly the case if the other computer is closed down.

    Note these problems do not occur on the other WinXP-SP2 computer and the laser printer and the other computer are available at all times, so the internal network is not affected - only the connection to the internet from my computer.

    I would appreciate any suggestions on how to fix these annoyances.

    Noel

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    Re: Intermittent Loss of Internet

    Your problem sounds like there's a software package that's been (mis)configured to enable a lock on your internet session after 'X' minutes of inactivity. Possibly a firewall on your PC, or even something on the Netgear box. Can you give more detail about the Netgear router (model number), and any firewall software you're running?

    As for your second problem you've listed, I'm willing to bet you have a shared folder on the "other" computer that the open dialog is looking for. This is a known issue in the windows world. The OS is trying to reconnect that path, and will eventually timeout if it can't find it. See <!mskb=321126>Microsoft Knowledge Base Article 321126<!/mskb>

    Hope this helps.
    Christopher Baldrey

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    Re: Intermittent Loss of Internet

    Thank you Chris,

    My Netgerar router is model RP614v2. I have checked its settings and cannot see anything that would make it lock up - does not mean it does not! The firewall is Zone Alarm Pro version 6.0.667.00 - do not know where to look for anything causing lock up!

    Yes I do have shared folders in the other computer. I read the KB article you referred to but am still a little confused. All the shared folders already appear in My Network Places. Does that mean I should disconnect network drive for each of these shares and just leave the shortcut in the My Network Places folder?

    Very much appreciate your help.

    Noel

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    Re: Intermittent Loss of Internet

    Hi again Noel,

    I'm attempting to find the manual for the Netgear router, so I can see what your options for setup are - I'm just having problems on the netgear site, locating such a beast!

    As for the other problem, if I read the work around correctly, that is the suggestion - disconnect (delete) the Drive mappings (such as Z: ), and only use the computernameshare fileshares in "My Network Places".
    Christopher Baldrey

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    Re: Intermittent Loss of Internet

    Thank you Chris,

    Your suggestion re disconnecting drive mappings works as you suggested. One problem solved.

    I have a copy of the manual for the Netgear RP614. If you can not find it in the web site I will scan it and send it to your email address if that would help.

    Best wishes and big thanks.

    Noel

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    Re: Intermittent Loss of Internet

    Manuals for Netgear RP614 (and other stuff) here top left, under "Documentation"!

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

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    Re: Intermittent Loss of Internet

    Hi Noel, sorry for the delayed response....

    I've looked through the manual that John referenced, however I can not see anything that would be timing out as you describe. I'm at a loss with this one.

    Perhaps there is another lounger with a suggestion?
    Christopher Baldrey

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    Re: Intermittent Loss of Internet

    I'm using a Linksys, but I imagine Netgear may have a similar setting. In the basic setup for the router, see if you have options for "Connect on Demand" (with a time out interval) or a "Keep Alive" setting. This may be what's timing you out.
    John
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    Re: Intermittent Loss of Internet

    Could it be that your ISP is timing-out an idle connection? This is being implemented by at least one UK ISP...

    John
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    Re: Intermittent Loss of Internet

    Thanks for the thought John,

    My Netgear Router has a setting called "Idle Timeout" - the Help info says "This is the amount of time (in minutes) of inactivity that the router allows before disconnecting you from the server. The suggested default value is 5." I have it set to zero. I imagine that is correct but I will email the Netgear support and ask. I am not aware that my ISP has any idle cut out time but I will ask.

    Thank you again.

    Noel

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    Re: Intermittent Loss of Internet

    Yes, if you don't have a "Keep Alive" (or similar option), I would assume this setting is correct. On the Linksys, you must select either Connect on Demand (and specify the idle time) OR "Keep Alive". If I select the Connect on Demand option, I can't set the idle time to 0.
    John
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    Re: Intermittent Loss of Internet

    Thank you to all who offered help. I think I have blundered upon the solution!

    I read an article in a newsletter about people who had trouble with USB ports closing down unexpectedly. The solution was to go to the Device Manager, then the USB service, then Properties for the USB service then to the Power Management tab and uncheck the option "Allow Computer to turn off this port to save power".

    I went to the Ethernet port in Device Manager, then Properties, Power Management and disabled the option "Allow Computer to turn off this port to save power" The internet connection no longer dies!

    Noel

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    Re: Intermittent Loss of Internet

    Wow ... I've never gone looking for power saving functionality on ports, other than the display. What a solution!

    Thanks for updating us.
    Christopher Baldrey

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    Re: Intermittent Loss of Internet

    AMAZING! <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23> I'm glad you stumbled upon the solution. I would NEVER have thought to look at that particular setting, especially on a desktop machine. I imagine that setting is enabled by default in the event that the OS is installed on a laptop where power saving may be an issue. Searching the Knowledge Base for "allow the computer to turn off this device" brings up several articles (including one on disabling this feature for network adapters), so I guess it's not an uncommon problem. We learn something new every day don't we?

    Thanks for the solution Noel.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

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    Re: Intermittent Loss of Internet

    I'm going to try this solution for my wireless connection.
    I'm having a similar problem with my wireless network.

    Thanks for the info.
    [b]Catharine Richardson (WebGenii)
    WebGenii Home Page
    Moderator: Spreadsheets, Other MS Apps, Presentation Apps, Visual Basic for Apps, Windows Mobile

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