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  1. #1
    2 Star Lounger
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    Video problems (Win XP SP2)

    We have a new Dell PNP Monitor G8432 which we have hooked up to the computer. Now when we switch to a new user and then BACK to the orginal user, the orginal user gets a black screen during the switching back process with the following message: Cannot display this video mode. The only way we can get out of it is to do a cold boot with the computer, then we can log back on to the orginal user. Any ideas as we tried to find a new device driver and there is not one..thanks, John

  2. #2
    Uranium Lounger
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    Re: Video problems (Win XP SP2)

    What happens if you log out of the original user, log in as a second user, log out and then log on as the original user again ??
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  3. #3
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    Re: Video problems (Win XP SP2)

    Doc, we tried your suggestion and he did not have a problem...however we would like to use the switch user feature if we can get it going as it is much more convient for what he is doing...any further suggestions is very much appreciated...John

  4. #4
    Silver Lounger
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    Re: Video problems (Win XP SP2)

    If you use "Fast user switching", that means you run the second instance of Windows on the same computer. So, the obvious problem with Fast user switching is the lack of memory. How much system memory (RAM) is installed on your computer? How much virtual memory is allocated? Did you try to increase page file size?

    Also try to update driver for your video adapter. How much video memory is installed? Maybe it is not enough video memory to hold your current video settings, and Windows is using sysytem memory to compensate it. Try to lower resolution and/or color quality.

  5. #5
    Uranium Lounger
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    Re: Video problems (Win XP SP2)

    It sounds like it might be a memory issue as kaplinb suggests. Do you have a seperate video card installed on the system or are you running the graphics (monitor) from the motherboard and thus using system memory ??
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