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  1. #1
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    drives not recognized (XP)

    Edited by HansV to make URLs into links - it's very easy: put <!t><!/t> before, and <!t><!/t> after the URL.

    Help!!! Please!!! The bottom line is that the 2 internal cd-rom drives are not being recognized. The reason is that my Roxio programs (Easy Media Creator and CD Creator) and my Adobe program are fighting it out and altering the registry.

    The 2 links below indicate the steps that the Dell tech and I have taken. Note: I did not install Windows XP. I did install the Adobe and Roxio programs.

    http://www.adobe.com/support/techdocs/328585.html
    http://support.microsoft.com/default.aspx?...kb;en-us;320553

    The only thing that seems to work (almost) every time is a system restory to ovember 12. Then I follow the steps outlined in the Adobe document. But that fix is temporary. When the machine reboots I eventually lose the cd rom drives. When I go to regedit, the keys to delete are not there.

    Dell admitted that they have been receiving many complaints on this issue. Not until I showed them the Adobe document did they know about the program conflicts. They are going to call me tonight to do a "parallel install" of Windows. Is there any thing else I can do? Windows does not seem to be rebuilding the Upper and Lower filter keys. One cannot keep on doing a system restore.

    Thank you very, very much.
    Alan Silberlight

  2. #2
    Uranium Lounger
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    Re: drives not recognized (XP)

    Have you tried removing both applications, one at a time, and testing the system after each uninstall to see if they each recognize the drives and work independently ??

    Also, what happened on November 12 ??? Did you install either of the programs for the first time on that date or any other program on that date ?? And lastly, did your system ever function properly and recognize your CD drives with either of these 2 applications installed ??
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    Re: drives not recognized (XP)

    Thank you for responding. I do appreciate it. I did remove both applications and re-install them. It's the same story. The drives are recognized for a short period of time. The next reboot or the next day Windows does not recognize the drives. Nothing exceptional happened on November 12. I just chose a date about 2 weeks ago. And yes, the 2 programs have worked together. Roxio Easy Media Creator has been on the computer for a year and a half. Adobe Premier Elements has been on for a month.
    Could something be corrupt in Windows? And do you know what a "parallel install" is? That's what the Dell technician advised.

    Once again, thank you very much.
    Alan Silberlight

  4. #4
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    Re: drives not recognized (XP)

    It sounds like Dell believes that something in Windows is corrupt if they are suggesting a parallel installation. This is basically installing a second version of Windows on the computer and then deleting the "old" corrupt installation.

    I'm not certain from your response, so I'll ask again. When you removed the applications did you do it one at a time and then test the system throughly after each was removed, reboot and check to see if the CD drives were there and then allow it to remain on for several hours (overnight is good) and then go through the testing process again ?? If one of the applications passes this test then uninstall it and reinstall the other and run through the process again. If it passes then reinstall the first program and test again. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16> This should confirm or eliminate a conflict between the programs themselves as the root of the problem. If it fails these tests for either program then I would suspect the problem is with Windows itself.
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    Re: drives not recognized (XP)

    Thank you again for responding. I have done so many installs, uninstalls and reinstalls, plus System Restores, in the past week, it all melds into one. I have removed the applications one at a time and all at once. There were a few Adobe applications and two Roxio apps.

    Last night, I was in a 3-hour phone conversation with a Microsoft Windows technician and a Dell technician. Now they believe the problem is hardware related. Also, they had me go into the BIOS to do some checking. They could not get the system to recognize the cd rom drives. (Two drives--1 dvd and the other CD-Writer) Now they want to send a technician to replace and reconfigure the cd drives. I do not agree with them because for the past week I was able to get the drives recognized even if it was temporary. But I have to follow their instructions. Also, they had me open the tower, remove and put back the cables.
    Does what I say make sense? It all seems so confusing to me.

    Thank you again.
    Alan Silberlight

  6. #6
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    Re: drives not recognized (XP)

    OK. It sounds as though you have done everything you can to troubleshoot the issue. This could be a hardware issue, but, like you, I also doubt that. However, if Dell (I assume) wants to send out a technician to replace the hardware and reconfigure the system at no charge to you, I'd let them. If they want to charge you, I'd insist on some guarantee that what they are going to do will fix the problem or the service call will be <img src=/S/free.gif border=0 alt=free width=30 height=15>. I would also recommend that you backup all your data before allowing them to begin work on your system. They will not be responsible for any data lost during this process.

    All of what you are saying makes sense. That you only spent 3 hours on the phone with the service techs is difficult to believe. One often spends that much time on hold just waiting to talk to someone. <img src=/S/grin.gif border=0 alt=grin width=15 height=15> Most of the phone support these days is provided by offshore sources. Dell support is in India and the language barrier combined with the lack of understanding the of computer technology by the average user makes it difficult at best to resolve many issues.
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