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  1. #1
    5 Star Lounger
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    Attachments being stripped off - sometimes (Outlook 2K)

    I've been asked if I can help solve a problem - which I have signally failed to do, so it's ask the loungers!
    A colleague has Windows XP Home edition, Outlook 2000 and Norton Internet Security. He emails a list of people and some get all the email attachments and some do not. For those who do not get them, all attachments are removed. These people say they do not receive any error message when the email, minus its attachments, arrives.
    Initially, I suspected the recipient systems, but when I email these people (my system is Windows 2K, Outlook 2K, Norton Internet Security) the same types of attachments, all are received successfully.
    So far, I have discovered that, for the people that do not get the attachments, all types of attachment are affected i.e. Word, Excel, jpg's, etc and are removed somewhere. Nothing gets through.
    Can any lounger give me a steer as to where the problem might be, please?
    TIA
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  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: Attachments being stripped off - sometimes (Ou

    Is the behaviour consistent in that:
    1] it is always the same recipients who do not receive the attachments?
    2] the same recipients *never* receive attachments?

    Are the emails being sent out individually, or as part of a 'mass-mailing'?

  3. #3
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    Re: Attachments being stripped off - sometimes (Ou

    Hi Leif,
    Thanks for answering.
    1. It's always the same people who do not get them. Other people receive the emails and attachments successfully.
    2. The affected ones never receive any attachments; they do receive the email portion.
    3. They do not get any error messages about removal of/prevention of access to attachments.
    I was told today that, on one occasion, one of the affected people received an email with the paper clip symbol but there was no attachment to the email.
    I am given to understand that this behaviour has only happened once.
    4. The emails in question are sent via a distribution list by one particular person ie other people on the dist list send emails to the affected people with attachments and they are received successfully, complete with attachments.
    Again, today, I found out that someone successfully received an email with attachments, heard that 'X' had not received attachments and so forwarded her email to 'X' - who received the email and attachments successfully!
    Gah!
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  4. #4
    Plutonium Lounger Leif's Avatar
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    Re: Attachments being stripped off - sometimes (Ou

    Any AV software running on the recipients' machines? - this would seem unlikely if they are received OK from you.
    If they are at the end of the list, if there is any 'quota limitation' on the outgoing mail (does it help if the DL is split into 2?)
    Is this going through a local (Exchange?) server?
    Any common factors about the faulty recipients, like domain, or the mail type definition (always send as) is sent as RT/PT/HTML?

  5. #5
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    Re: Attachments being stripped off - sometimes (Ou

    Hello again Leif - sorry for the slight delay in answering.
    1. Yes - there is AV software running. It was Norton, but one of the people has recently replaced this with AVG as he has had trouble with attachments from other people (but see later - unfotunately)
    2. Now established that user does not use distribution lists. Problem with recipient occurs even if he is the only recipient of the email.
    3. Sender uses Rich Text all the time.
    4. I forwarded an original message received from the sender (which arrived with attachment intact) to one recipient - the one who has changed from Norton to AVG. He received the email plus attachment OK. I then asked the sender to send an email just to him with the same attachment. It arrived without the attachment!

    I will get the sender to try again using Plain Text plus attachment. I have heard that this sometimes gets a bit corrupted when changed by internet servers.
    Any other ideas, please?
    TIA
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  6. #6
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    Re: Attachments being stripped off - sometimes (Ou

    Leif wins again!
    Sender sent an email in plain text and both recipients received the attachments. I am getting him to try HTML format, and one of them has received the attachment OK (no reply yet from the other)
    So - somewhere between sender and receiver - Rich Text is being converted to Plain Text, a little too enthusiastically it seems, because the attachments are being stripped at the same time.
    Do you have any ideas as to why this might be happening, please?
    (but at least the sender now knows how to get attachments to his recipients; many thanks)
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  7. #7
    Plutonium Lounger Leif's Avatar
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    Re: Attachments being stripped off - sometimes (Ou

    Glad to hear you found a solution! Not exactly sure why it works like that - maybe someone else can chip in - but I believe that mail servers that do not support RTF will trash any attachments.

    A couple of things I picked up on during a fairly fruitless Google to get a better answer:
    1] I think the default when creating new contacts is to use RTF - it may be necessary to reset this attribute for existing recipients.
    2] Apparently the nickname file retains the RTF property so it may be wise to find and delete it (*.NCK or *.NK2) - it will self-rebuild.

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