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  1. #1
    Star Lounger
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    CPU locks up on Welcome Screen (Windows XP)

    After reformating my hard drive I am left with very few programs on my computer: Panda Platinum Internet Security, Microsofy AntiSpyware, AOL Instant Messenger, Divx Player, and some other programs that should have no bearing on my computer. but a new problem has arose and not even the person who fixed my computer can figure it out. When I restart my computer about 70% of the time it will lock up on the Welcome screen, and the mouse is able to move (after loading into windows). A little Panda Bear is in the bottom right corner because for some reason Panda Platinum loads before it gets to the main screen.

    I have no viruses on my computer and no spyware. I have so little on my computer that the choices of what can be causing this are very slim. What happens is most of the time it locks up on the welcome screen but I can use the mouse, other times it will restart before it gets to the welcome screen and even on other occasions it will go to the welcome screen and then restart. About 20% of the time I will be able to get into the main screen and everything works well (except the internet seems to be very shaky during these times, but I don't know if that's related).

    If anyone has any idea I'd appreciate it because I really don't want to have my computer reformated again after all I've done. Thanks.

    -Ben

  2. #2
    Gold Lounger Rebel's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Can you start the computer with no problems in Safe mode? If so, then you have some sort of conflict with programs loading at startup. If you can't boot into Safe Mode, then you may have to do a Repair Install of the operating system.

    If you can boot into safe mode with no problems, then restart (in normal mode). Once everything is loaded, Start>Run and type "msconfig" (without the quotes) and select OK. Click the Startup tab, make note of every item that is checked, and then uncheck all of them. Restart. If everything works normally, then run msconfig again and re-enable (one at a time) each of the items that you previously disabled. Reboot each time. This way you should be able to isolate what is causing the problem and you can move on from there.
    John
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  3. #3
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Yes it runs perfectly fine in safe mode, that's a great suggestion, i'll try it within the next couple days.

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    Re: CPU locks up on Welcome Screen (Windows XP)

    Good. When you isolate the problem, let us know.
    John
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  5. #5
    Gold Lounger Rebel's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Just an afterthought. Is your video driver up to date? Old or corrupt video drivers have been know to cause all sorts of weird problems.
    John
    A Child's Mind, Once Stretched by Imagination...
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  6. #6
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    Re: CPU locks up on Welcome Screen (Windows XP)

    when you mean video drivers, does that mean like in association with the video card? Because my videocard is actually failing. I can't play any games because whenever I go into games the graphics are awful and there are flashing triangles everywhere. Could this be anything that has a bearing on this problem?

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    I'm sure that is what John is referring to.
    If you need a new video card, why not replace it now instead of fighting two problems at once. You may be correcting both problems at the same time. If not, at least you have eliminated one of the potential trouble makers.
    BOB
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  8. #8
    Gold Lounger Rebel's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    I see that Bob has answered your question. I agree completely. If your card is failing, the first step is to replace it. It's very possible (and quite likely) that the other problems are related to this.
    John
    A Child's Mind, Once Stretched by Imagination...
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  9. #9
    Uranium Lounger viking33's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Sorry, John.
    Didn't want to "step on your toes"!
    BOB
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  10. #10
    Gold Lounger Rebel's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    No need for an apology Bob <img src=/S/nope.gif border=0 alt=nope width=15 height=15>. I was just agreeing completely with your advice <img src=/S/yep.gif border=0 alt=yep width=15 height=15> .
    John
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  11. #11
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Although i was never able to "cure" the problem i had, i figured out a way around it.

    Since the problem I had was that it would "freeze" on the welcome screen I took the ironically not so obvious route to set up my computer so that it doesn't load directly into the desktop but to the logon screen. By doing this, there IS no welcome screen to freeze on because the logon screen is the welcome screen. Case closed.

  12. #12
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Well that's good that you found a way around the problem , but I fear that that's exactly what is is - a workaround rather than a cure. No computer freezes on the Welcome screen unless there is some underlying problem. You did say that your video card was failing, and if that was the problem and you haven't done anything about it, then I think that it's just a matter of time before more problems surface.

    It's also possible that Panda had something to do with it. This article describes a problem very similar to what you were experiencing (freeze at the Welcome Screen), and apparently it is due to the fact that Panda performs a startup scan before Windows is fully loaded. If this feature is configurable, it might be interesting to disable the startup scan, re-enable the Welcome Screen and see what happens. If Panda is doing its job properly, there is no need for a scan every time the computer starts. According to a few other articles, Panda (while it seems to do a good job) can also slow down browser performance. Much of the information I've read on Panda indicates that while it does do a reasonable job, it's not quite ready for prime time yet and isn't as robust as some of the more "mature" products. But, as with almost any software program, opinions will differ.
    John
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    Re: CPU locks up on Welcome Screen (Windows XP)

    I did in fact replace the video card and that was not the solution, what you suggest about Panda is very intruiging and I will look into it. Thanks.

  14. #14
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    Re: CPU locks up on Welcome Screen (Windows XP)

    Well at least you now have a new video card <img src=/S/grin.gif border=0 alt=grin width=15 height=15> <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15> . Post back if and when you find out whether or not Panda may have had a hand in this.
    John
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  15. #15
    3 Star Lounger E_OGRADY's Avatar
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    Re: CPU locks up on Welcome Screen (Windows XP)

    I have just been through the same problem, booted with options. That is F8 and selected confirmation (or something similar, can't remember the exact text) it booted up to the mouse driver. Then I didn't know whether that driver had loaded or the system was having trouble booting the next driver. I took the option that it was the mouse, replaced it with an old $5.00 version worked like a charm. Returned to the "Microsoft Optical", problem returned.

    Purchased a Logitech MX 610 all stable.

    Anybody want a mouse???? Genuine Microsoft Optical

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