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  1. #1
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    Help / Retrieving emails (Outlook 2003)

    Something has gone terribly wrong with my Operating System. As a result, I will have to do a clean install of Windows XP and Office 2003.
    At present, Outlook will not startup.

    On separate harddrives, I do have complete backups of the Cocuments & Settings folder and sub folders, and the C:Program Files folder and sub folders.

    What concerns me most is, once i've reinstalled Windows and Office, how can I restore my thousnads of emails? Hopefully, All my current emails are retrievable (restorable) from the backups that I have mentioned above...

    I have not begun the reinstalls yet, I can still access all my folders and files if there's something else I need prior to starting over. Naturally, I'd like to believe that all my emails are stored in some type of "data file" that could simply be moved over to the new install of Outlook. Any such luck??

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    - Ricky

  2. #2
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    Re: Help / Retrieving emails (Outlook 2003)

    I thought that the history behind the actual problem was a bit unimportant so I did not include it with the original post. But then again, someone may find the info helpful in offering a solution...

    While using Microsoft's "Windows Update", I received an error message: "Access Denied". This happened while downloading and installing WindowsInstaller 3.1. Without the successful installation of this file, the update service will not work on a PC.

    I contacted MS Tech Support. The tech sent me an email which outlined a fix... I had to go the registry, right click on HKLM and HKCR, select Permissions, Advanced, Owner. Then select "Replace Owner of Sub Containers and Objects". Then, the email instructed me to attempt the Windows Update Service.

    After making the registry changes, the update service worked perfectly! But now, I cannot start up any of my Office applications. Not Excel, Word, Access, Outlook, etc. Nothing. The error message I get is: "This action is only valid for products that are currently installed."

    It doesn't matter if I logon as myself or as the Administrator. Also get the same results when booting up in Safe Mode. So now, I cannot even contact the tech to help me solve "this" problem as I cannot get into Outlook. I am able to access the Internet using Firefox.

    I tried to reinstall Outlook over the copy that's there now, but the installation failed.

    I'm really not upset about doing a clean install of Windows and Office. It's probably time anyway. But I really need my emails. I have tons of attachments, etc that are truly vital...

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    - Ricky

  3. #3
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    Re: Help / Retrieving emails (Outlook 2003)

    Most of the content of your Outlook information is in a PST file, including all data in the Outlook Folders you usually work with. Signature files, nickname file (*.nk2), toolbar settings (outcmd.dat), View Settings (outlook.xml), VBA file (Outlook.OTM) and a few of other things are separate files. Find your PST file(s) and back it up! (The default for most of these files in XP/Office 2003 is:

    Cocuments and Settings<your_usernamename>Application DataMicrosoftOutlook

    The default for signature files is:

    Cocuments and Settings<your_usernamename>Application DataMicrosoftSignatures

    But the PST can be wherever you have told the system to keep it.)

    When you have completed your system and Office reinstall, restore it by reattaching the PST; you will also have to reset the old PST as the target for new messages. All this will take a lot of covering, there are several threads in this Forum is you seacrch on "restor PST", and here are some other resources:

    <!mskb=287070>Microsoft Knowledge Base Article 287070<!/mskb>
    http://www.sitedeveloper.ws/tutorials/outlook.htm
    http://www.slipstick.com/outlook/ol2003.htm
    -John ... I float in liquid gardens
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  4. #4
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    Re: Help / Retrieving emails (Outlook 2003)

    Thanks John. I have located the pst file (right where you said it would be) and I have a backup of that file on a different drive. Since, I had a good backup of the Cocuments & Settings folder anyway, I already had it but didn't realize it. Now I've got two good copies of it. Hopefully, getting a fresh install of Outlook to use the pst file won't be too much of a hassle.
    Thanks also for the links.

    Maybe simply copying the saved pst file back to the ...Local SettingsMicrosoftOutlook folder will do the trick.

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    - Ricky

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