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  1. #1
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    Word 2003 (SP2) - Track Changes (Word 2003 SP2 - Citrix)

    Hi, we wonder if someone could help us with a query we have regarding track changes. We have a number of users in the office who use track changes on a regular basis. We are currently on Word 2003 SP2 in a Citrix environment. They often copy and paste track changes from one document to another - they make sure that the tracking is switched off in both documents before they copy and paste the required text. What has happened recently is that during the paste the track changes don't remain and they are all accepted/rejected when the text is pasted in. Can anyone help as to why sometimes it works and sometimes it doesn't? We have tried this ourselves and the same thing has happened to us too!

    Regards,
    Teresa.

  2. #2
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    Re: Word 2003 (SP2) - Track Changes (Word 2003 SP2 - Citrix)

    There is intermittent behaviour with copying tracked changes due to whether each of the documents is tracking changes. Try the method listed on Shauna Kelly's website

    <post:=311,896>post 311,896</post:> offers a more reliable method of transferring tracked changes to another document by using Spike.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

  3. #3
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    Re: Word 2003 (SP2) - Track Changes (Word 2003 SP2 - Citrix)

    Hi Andrew - thanks for replying to our post so promptly. We managed to find Shauna Kelly's website and checked with our users and this is what they currently do. We did see the post about using the spike, but unfortunately we can't use it because we are in a Citrix environment and the keyboard shortcuts activate other things within Citrix. Thanks anyway for your help.

    Regards,
    Teresa.

  4. #4
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    Re: Word 2003 (SP2) - Track Changes (Word 2003 SP2 - Citrix)

    Just a suggestion. We also have users on Citrix and we went in to the Citrix properties and changed the control keys for some of the features so that the users could use the shortcut keys in Word. For us it was a big issue, so we made the changes. It was worth it.

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    Re: Word 2003 (SP2) - Track Changes (Word 2003 SP2

    So even using Shauna's suggestion they can't gain control - or are they forgetting to check the track status when copying and pasting?

    You would still be able to modify a toolbar (or make a custom one) to add the two Spike related commands. This should get around Citrix disabling the Command keys.
    Andrew Lockton, Chrysalis Design, Melbourne Australia

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    Re: Word 2003 (SP2) - Track Changes (Word 2003 SP2

    Hi Andrew, even using Shauna's suggestion sometimes they can't gain control. Our user tried five time to copy the track changes and eventually on the sixth go it worked okay. It seems to work sometimes and not others. I experienced the same problem - it worked and then it didn't. I did make sure that track changes were switched off in both documents and have told them to make sure that the track changes is switched off.

    I have created a custom toolbar and added the two spike related commands. This works and I will tell the users about it to see if this helps.

    Thanks for all your help and advice.

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