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  1. #1
    Bronze Lounger
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    Locked in (2003 SP-2)

    I have been having troubles with a different computer very recently - it's running beside me and it's in trouble again. I can try any suggestions that I receive here, but it's 4 AM local time, so my reflexes may be slow.

    The problem has been so severe that the only way I could shut down has been to lean on the button, but I think I have narrowed the list of suspects to Outlook, and specifically trying to switch between Mail and Contacts so as to have them both open. I have a draft email to finish and send, and wanted to look up a contact, so I opened Contacts and the machine froze. Nothing seemed to work but the mouse, until I tried Alt-Tab, and it shows an icon for my message and two icons for contacts. The two icons for contacts is suspicious and I can't seem to do anything with any of them except switch the highlighted icon, but having come this far, and with the computer beside me, I thought of the Lounge.

    My Outlook does have add-ins but they caused no trouble in past, and the trouble with the computer freezing is very recent. I'd better add that Outlook may be a red herring: it's just my best guess since that's where the problem arose tonight, and it looks as if I have two instances of Contacts, if such a thing is possible.

  2. #2
    Uranium Lounger
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    Re: Locked in (2003 SP-2)

    Standalone machine, not on a Server? For starters:

    Have you (before starting Outlook) run scanpst.exe (aka the Inbox repair Tool) on your PST(s)? What is the size of your PST? Do you have enything 'stuck' in your Ourtbox that won't seem to send?

    Depending on what you find, there are a number of further steps . It may also help to defrag the drive where the PST resides, if you haven't recently
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
    Bronze Lounger
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    Re: Locked in (2003 SP-2)

    On a home network. Both the XP machine I'm writing this on and another XP (Pro) machine are on the same network and are online at the moment. I have a fourth on the network as well, a Win 98. All for a single user.

    I spotted the repair tools in another thread and that will probably be my next step, but it will mean turning off the machine and losing my work. I don't know the size of my PST, but it is manageable, and the drive is defragmented.

    I have indeed had the experience of having something 'stuck' in the Outbox. What does that signify? Thanks for the help.

  4. #4
    Uranium Lounger
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    Re: Locked in (2003 SP-2)

    Save all your unsent messages as Drafts, for extra protection copy your message text to another application and save it - depending on how messed up your Outlook is, you might even be able to save your draft message as a '*.msg' file via File | Save As and get back to it when you have run scanpst.exe and Outlook is behaving. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

    Yes, a message 'stuck' in your Out box may be corrupt and causing problems - but so might a message in any other folder! They can be a pain to find and remove, which is why you should start with scanpst.exe. Look through the threads on Outbox, in this Forum, for direct advice on how to handle that problem.
    -John ... I float in liquid gardens
    UTC -7ąDS

  5. #5
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    Re: Locked in (2003 SP-2)

    "Locked in" was appropriate, since the only way I could get out of it was to shut down using the switch and re-boot. I checked a few things and to be on the safe side started a virus scan, which ran for an hour and forty-odd minutes before the entire machine hung again (with no reported virus). It appears that the problem isn't Outlook after all, and while a virus remains a possibility having it just plain hang is a real headache.

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