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  1. #1
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    'Outlook could not find the requested contact' (20

    I just finished reformatting my hard drive and reinstalling all my programs (I'm using Win XP Pro), and everything seems okay save for one small but annoying thing:

    whenever I type a name into the search box on Outlook's standard toolbar -- even if I use the exact name of a contact, in whatever variation (e.g., Jon, Jon Doe, Jon Done III) -- I get the message, "Outlook could not find the requested contact."

    Huh?

    Could this possibly have anything to do with the presence of a Google toolbar also in Outlook (installed by Google Desktop)?

    Micrososft knowledge base article 287563 has some suggestions, but I never needed any of them before reinstalling Windows, and everything worked fine then.

    Any ideas what's wrong?

    Many thanks.

  2. #2
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    Re: 'Outlook could not find the requested contact'

    Have you tried any of the suggestions in the KB article? That would be the first thing to do.

    Edited to add: If you're using Outlook 2000, this KB article may help.
    John
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  3. #3
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    Re: 'Outlook could not find the requested contact'

    Hi John,

    Sometimes we need others to point out the obvious <img src=/S/smile.gif border=0 alt=smile width=15 height=15>. All I needed to do was check a box:

    <hr>How to Mark Your Contact Folder for Use with Your Address Book
    1. In the Folder List, click to select the folder you would like to use with the Address Book. If you do not see the Folder List, click Folder List on the View menu.
    2. On the File menu, point to Folder, and then click Properties for your folder name.
    3. On the Outlook Address Book tab, click to select Show this folder as an e-mail address book, type a descriptive name, and then click OK.<hr>

    Thanks!

  4. #4
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    Re: 'Outlook could not find the requested contact'

    After checking that box, I now have a file called mailbox.PAB in Cocuments and SettingsJonathan RickLocal SettingsApplication DataMicrosoftOutlook.

    I know for a fact that this file wasn't there before I reformatted my hard drive and reinstalled everything, so why is it now?

    Note: I can delete the file, but then when I open Outlook, I get the message, "Your personal address book could not be opened. This personal address book could not be found. Do you want to use a different personal address book?"

    Clicking no closes Outlook; clicking yes asks me to specify a file path (though if I click cancel to that, Outlook opens fine, but I still get the above message whenever I re-open Outlook).

    I'm curious why I have this file, what it contains, and why I didn't need it before but seem to now.

    Thanks a lot.

  5. #5
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    Re: 'Outlook could not find the requested contact'

    Jon, if you are using Office XP (2002) you should not need a PAB (Personal Address Book), unless you have a legacy one lying around from an old Outlook application, and it has addresses you need. PABs have been replaced by your contact data, set up as an address book exactly as you figured out.

    Looks like Outlook is looking for an old address book that is either not 'registered' as an address book in Outlook, which could be the PAB, or it's looking for a Contacts Folder which no longer exists. So in case you need that PAB, don't delete it yet. Instead, see <!post=this thread,334705>this thread<!/post> for a discussion on removing invalid address books.

    If it turns out that you -DO- need the PAB, you can reattach it through Tools | Email Accounts | Directory | Add a New, etc.

    HTH. Post back if you continue to have problems.
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  6. #6
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    Re: 'Outlook could not find the requested contact'

    John,

    Thanks for your reply.

    As per http://www.wopr.com/cgi-bin/w3t/showthread...l?Number=334705, I had already done steps one and two, but step three, clicking Tools | Address Book, produces this message:

    <hr>The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been mved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help.<hr>

    Similarly, when I'm typing a new e-mail and I click the "To..." button, I get the same message.

    Strangely, though, the subsequent dialog box opens, and whereas the highlighted "Contacts" in the top right drop-down box is empty, the second "Contacts" (directly underneath the first and spelled the same) contains my entire address book. (Both "Contacts" are indented underneath "Outlook Address Book.")

    I'm stumped. Any clues? Thanks!

  7. #7
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    Re: 'Outlook could not find the requested contact'

    Jon, did you try the first of the successive steps in <post#=478374>post 478374</post#> of that thread?
    -John ... I float in liquid gardens
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