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  1. #1
    3 Star Lounger djmoore's Avatar
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    Cannot delete mail messages (Outlook 2000 SP-3 (9.0.0.7303))

    For a while now I've had problems deleting email - and folders. At work, that is.
    I receive a lot of email, and our network admin restricts us to a maximum of 450mb on the server, so I have a lot of Personal folders and inbox rules to filter mail to them so I stay under the limit. But a few months ago I started having trouble deleting mail from my Personal folders. Not all folders, and not all mail in any folder - I can be going through a folder deleting messages I don't need and all of a sudden I start getting a popup error, and then I can't delete anything from that folder any more. Ever.
    I have attached a screenshot of that popup error.
    At first I contacted our IT helpdesk, and they were on the phone with me (and had access to my PC) for about an hour, trying different things. They created a second Personal Folders area and moved my less active folders there, in case the problem was because of the size of my PST file. that didn't work.
    PST file info: (I scanned my HDD and I have 4 PST files):
    archive.pst 17.5mb
    djmoore.pst 373.6 mb
    personal personal2.pst 697.7mb
    outlook.pst 915mb
    If anyone needs the locations of these files I'll provide them - but they appear to me to be default locations. I know I have never moved any of them.

    Well, bad went to worse - we tried moving directories from my Personal 1 to my Personal 2 folders - they would not move. We were able to copy them just fine, but after dragging the original directories to the Deleted Items folder, they would not delete. I get the same error when I try to delete those folders. I can delete individual messages in the folder - for example, if I delete a message today at random, I can go into the Deleted Items folder and select it specifically and delete it - but I cannot delete any messages within the problem directories, and I cannot permanently delete anything by using the right-click method. So right now my Deleted Items folder has 163mb worth of undeletable items in it.
    I've tried 2 different 'repair' functions, neither of which accomplished anything. I have too much work-related emails that I need to keep - it would take forever to print them all (to say nothing of the deforestation that would cause) so if at all possible I'm hoping for a solution that would not involve deleting my PST files. But I'll consider anything that sounds promising.
    And a side question - if anybody can tell me how to tell the difference between the PST files I'd appreciate it - it's probably common sense, but I'm never really sure which PST file goes with what within Outlook. The only one that seems obvious is the 'personal personal2.pst' - I figure that is the 2nd personal directory?
    Thanks -
    Have a cookie -

    Don

  2. #2
    3 Star Lounger djmoore's Avatar
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    Re: Cannot delete mail messages (Outlook 2000 SP-3 (9.0.0.7303))

    Well, I've looked around for a couple of days and i was only able to find references to this error message in different situations - other than the one I'm experiencing, or other versions of Outlook. Even Microsoft mentions it (article 275186), but only in a different context:

    This behavior occurs if the following conditions are true:
    Have a cookie -

    Don

  3. #3
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    Re: Cannot delete mail messages (Outlook 2000 SP-3 (9.0.0.7303))

    I've had that problem a while ago in the same version of Outlook, although I don't remember the error message. I copied the PST file to a backup drive and deleted the original. Restarted Outlook, imported the data from the backup copy and that seems to have fixed it. Having said that, I never use RTF, my PST file size is around 700Mb.

    If you go to the File | Data File Management you'll see which PST file is the one currently in use.

    Hope this helps,
    Cheers, Claude.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Cannot delete mail messages (Outlook 2000 SP-3

    I got that error when my Deleted Items folder was "full." A search here would turn up the thread. I hope you eventually were able to rebuild a new PST that works.

  5. #5
    3 Star Lounger djmoore's Avatar
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    Re: Cannot delete mail messages (Outlook 2000 SP-3

    Well, THAT was a rough one. Claude - thanks for the pointers; I procrastinated for a while (that's me all over) and then I backed up my .pst files and did what you had done. It wasn't as straightforward as I had hoped - for one thing, Outlook wouldn't let me name the destination folder the same as the source folder when I was importing - but it ended up working. In fact, I had been complaining (just ask my coworkers who are stuck listening to me) that it took forever for Outlook to open up, and then run my Inbox rules (about 5 - 6 minutes total) - but now it starts very quickly! And I was able to delete all the files and folders I hadn't been able to before! I also had to leave my laptop running overnight to get it done - but all's well that ends well.

    Thanks again, folks!!
    Have a cookie -

    Don

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