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  1. #1
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    Windows won't start after Critical update

    I find that nobody else seems to have this problem - a lounge-wide search on KB908519 gave nil results.
    I used Windows update to install a critical update - KB908519; it's something to do with Web fonts and a potential security hole.
    Since it was installed, my PC - Windows 2K Pro, service pack 4 Build 2195 - has performed strangely. There have been a number of freezes, which I've never had before and, most alarmingly, system failures to boot. The latest instance was tonight when nothing I could do would make it boot.
    When it happened before, I booted in safe mode, shut down and restarted and it came up OK. Tonight, this would not work.
    So, I booted in safe mode, ran a Norton anti-virus system check (all OK) and finally, removed KB908519. The system has now rebooted OK - witness this posting!
    Has anyone else had any problems/are their known errors with this patch?
    Thanks
    Silverback
    Silverback

  2. #2
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    Re: Windows won't start after Critical update

    According to Microsoft Security Bulletin MS06-002, this hotfix updates only two files:

    File Name | Version | Date | Time | Size
    Fontsub.dll | 5.0.2195.7071 | 25-Nov-2005 | 00:54 | 79,632
    T2embed.dll | 5.0.2195.7073 | 25-Nov-2005 | 00:54 | 163,600

    Try to download the hotfix manually from http://www.microsoft.com/downloads/details...4B-4146775BF590, save it to disk and install from downloaded file.

    I never encounter problems with this update (approx. 250 Win2000 computers updated).

  3. #3
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    Re: Windows won't start after Critical update

    I've not encountered any problems with 10 win2k machines. How far in the boot process does it get? Do you get any BSODs? Have you tried having the Task Manager running on the process tab to see what may be causing the feeeze?

    Joe

  4. #4
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    Re: Windows won't start after Critical update

    After all these years playing with computers, I should have learnt by now not to be so definitive about a problem until considerable time had passed!
    It can't be the patch since the computer refused to boot today and the patch is now removed.
    Tried my usual boot in safe mode, shut down and restart but that failed, too.
    Tried a few more times but it would not boot, so then pressed F8 during booting and - being totally fed up with the whole thing - chose Boot Normally option. So it did!
    Clearly, something is preventing 'normal' booting but it doesn't seem to be an absolutley fundamental problem since it does boot (eventually)
    Q : How far does it get during booting? It puts up the Windows 2000 professional banner which is the one with the blue dots showing progress and with the blue line at the top of that part of the picture having a moving graphic of light blue to dark blue. The dark blue does not make it to the right hand side before it locks.
    Is it possible to display Task Manager during this part of booting? If so, could you tell me how, please?
    My memory recalls that, after the last MS Windows Update (which installed KB908519 and the latest version of the MS program which looks to see if you have any virus - but is not a replacement for a proper anti-virus program) I had problems starting the PC. So when it happened last night, that's why I uninstalled KB908519.
    I do run Norton Internet Security and Anti-virus 2002; while investigating Control Panel, I noticed that Norton WMI has been installed on my machine; this is a 2005 product and must have come in via Live Update. Could this be causing problems as the rest of Norton's products are 2002?
    Thanks for taking an interest kaplinb and Joe.
    Silverback
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  5. #5
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    Re: Windows won't start after Critical update

    Sorry for the confusion (probably on my part <img src=/S/grin.gif border=0 alt=grin width=15 height=15>). You stated that sometime after the boot the system would freeze. I thought that maybe Task Manager might be of some help then. When the Win2k logo appears try hitting ESC. You may be able to see what is going on at that point. Have you done anything to eliminate a failing hardware component such as RAM? Have you followed the steps in How To Troubleshoot Startup Problems in Windows 2000?

    Joe

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    Re: Windows won't start after Critical update

    Also: which events reported errors? (Start | Run, type EVENTVWR and hit Enter, then navigate to System).

  7. #7
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    Re: Windows won't start after Critical update

    kaplinb and Joe
    Apologies for the long silence but I'm afraid that after Joe's second posting, the computer went belly up and would not boot at all. It's been in intensive care at the local repair shop. The chap there said that there was a problem with the registry which would not repair - so he proposed wiping the disc and reinstalling W2K. I said "no thanks" and bought a new hard disc and had W2K installed on that. I've just finished sorting the PC out and am now pretty much back to where I was - except it's booting OK now!
    I did follow up Joe's advice and looked in the event log. There were errors (the piece of paper on which I wrote them down got lost at the computer shop) but essentially it was all about communications. I think it was Service Control Manager and the error was "something (forget what) relies on the TCP/IP sub-system and this failed to start for the following reason : a device connected to the system is not functioning"; then there were a number of similar errors but for different sub systems.
    I could not get the system to boot at all, except in safe mode; safe mode plus networking would not come up.
    Funnily enough, when the PC was ready for collection, they set up connection to my ISP for me and found that the modem was not working(?!)
    I had previously carried out a modem check using the Windows check and it had reported it as working OK.
    If it was broken, could this have been the cause of the failure to boot? I can't see why the boot process would be looking at the modem until some communication was initiated - but what do I know? Very little.
    Again, apologies for the delay in replying
    Silverback
    Silverback

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