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  1. #1
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    Rules No Longer Work (Outlook XP/2002)

    I am using Outlook XP to access an IMAP mail account. Office XP was installed as an upgrade to Office 2000, and Outlook migrated all of the settings from the previous version to XP.

    I was having some stability problems with Outlook 2002, so I was playing with my rules. Prior to my upgrade I had one rule which would move a copy of all messages I sent to a server-based Sent Items folder. This worked without a problem for months with Outlook 2000.

    When I reviewed the Rules, it prompted me to upgrade the rules for better functionality with Outlook 2002. Since then, my rule does not work. I can get different rules to work, but this rule will no longer move a copy of my messages I send to the Sent Items folder on the server.

    I have deleted and recreated this rule multiple times, and I have also tried different rules to make sure that the rules mechanism works (which it does, as I can have it move a copy of all new messages to my local Inbox (within the .PST) as they arrive within the IMAP Inbox.

    Anybody have any ideas. My version of Outlook is mentioned above (Build 10.2930.2625), running on Windows 2000 Pro, Service Pack 2. I have also applied the first update MS released for Outlook 2002.

    Thanks

  2. #2
    rtimai
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    Re: Rules No Longer Work (Outlook XP/2002)

    Jason,

    I don't have a lot of experience with Windows 2000, but since you've had not responses so far, I thought I might ask an obvious question. Sometimes those get overlooked. Are you logged in with the same privileges while creating the Move to Remote Sent Folder rule as when you created the original rule? You may need to adjust permissions in the user profile, temporarily.

    God luck.

    Roger

  3. #3
    rtimai
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    Re: Rules No Longer Work (Outlook XP/2002)

    The Microsoft Knowledge Base has an article that may be relevant, I'm not sure. Setting message rules by either the Organize function or the Rules Wizard seems to have different results. Try searching for the article Q287784.

    Good luck.

  4. #4
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    Re: Rules No Longer Work (Outlook XP/2002)

    I am looking at the KB article now, but it does not seem to address the exact nature of my problem. Also, the original rule in Outlook 2000 was created using the Rules Wizard, and the new rules have also been created using the Rules Wizard.

    As for the problem I mentioned in my post, I have discovered some more information. The following is from a post I made to the public newsgroup microsoft.public.outlook in response to someone who had the same problem with rules:

    I decided to play with this on my laptop at home (which has a POP account for my ISP). I configured the account, and I also configured the rule so that messages sent using the POP account went to the local Sent Items folder, and that messages sent using the IMAP account went to the server-based Sent Items folder. Well, interestingly enough, the rule worked on the POP account but did not work on the IMAP account. Seems to me that Outlook 2002 does not like IMAP folders at first blush.

    I decided to delve into this further, and I discovered the following. I turned on the option within Tools|Options|Email Options|Message Handling to Save copies of messages in Sent Items folder. I then created a rule that would move all messages sent using that account to the Sent Items folder on my IMAP server. I would need to go in and manually run this rule when I was in the Sent Items folder on my local folder store. This rule works! Of course, it is a rather roundabout way to accomplish this, and it is probably easier to just manually drag-and-drop the messages where they need to go. Nonetheless, it seems to me that certain classes of rules do not like IMAP accounts. I hope someone out there is listening.

    Hope this sheds more light on the subject.

    Jason

  5. #5
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    Re: Rules No Longer Work (Outlook XP/2002)

    Apologies for not replying to your original post. In both instances the user account in question is an Administrator, having full rights to everything.

    Jason

  6. #6
    rtimai
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    Re: Rules No Longer Work (Outlook XP/2002)

    I'm listening. I'm not familiar with all the details of the circumstances surrounding this issue, but I urge you to keep looking on the Microsoft Knowledge Base. It seems to me that I did see several articles about issues in getting Outlook to work with IMAP accounts.

    Again, good luck.

    Roger

  7. #7
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    Re: Rules No Longer Work (Outlook XP/2002)

    upgraded rules are buggy for starters - and upgrading over previous version is not much better. <img src=/S/sad.gif border=0 alt=sad width=15 height=15>

    it don't think it matters though with your problem.

  8. #8
    rtimai
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    Re: Rules No Longer Work (Outlook XP/2002)

    I'm back! Jason, I wonder if this MSKB article might partly answer the question about message rules, an IMAP compatibility issue.

    Q287574

    "Your Sent Items, Drafts, and Deleted Items folders cannot reside on an IMAP server. Outlook requires that all special folders exist in the default store. IMAP cannot act as the default store because it cannot contain the non e-mail special folders.

    "You can simulate a server-side Sent Items folder by creating a rule in Rules Wizard that copies all outgoing message to the IMAP folder of your choice. There is not an available work around for Drafts and Deleted Items folders..."

    Mike Buzzard asked a nearly identical question earlier, which has gone unreplied to. If this helps, I hope he sees this. Again, good luck...

    Roger

  9. #9
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    Re: Rules No Longer Work (Outlook XP/2002)

    In most cases, I like to start with a "tabula rasa," but in this case I do not feel like rebuilding my workstation every 3 months ;-) Even in preparation, I whipped out the ORK and used the Office Removal Tool. Better to be safe than sorry.

    Needless to say, though, it looks to me as though this does not matter with the problem I have.

    Jason

  10. #10
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    Re: Rules No Longer Work (Outlook XP/2002)

    Roger,

    Yeah, I have read that KB article too. System folders cannot be stored on IMAP servers, but you can trick the application to work like Outlook Express does. The rule that the article (and your post) mentions is the rule I had in use in Outlook 2000.

    When servers are not crashing down around my head, maybe I will find a spare workstation and install Win2K and Office XP and see what happens.

    Jason

  11. #11
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    Re: Rules No Longer Work (Outlook XP/2002)

    MJ,

    Maybe when I get some time when servers are not crashing on me, I will find a vanilla machine and install Win2K and Office XP. It is worth a shot, but it is not very useful in production environments if the fix is to "scorch earth" one's machine.

    Of course, this is not too surprising given MS's track record.

    Jason

  12. #12
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    Re: Rules No Longer Work (Outlook XP/2002)

    Regarding my other, earlier post, I am running on Windows 98SE.
    My rules for moving incoming mail to certain Outlook 2000 folders worked (almost!) 100%.
    But, on upgrading to Oulook 2002 (Office xp professional), the folders set for emails to be moved to have been deleted and all need to be set again.
    This seems to be a different problem from Jason's.

    Mike Buzzard

  13. #13
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    Re: Rules No Longer Work (Outlook XP/2002)

    I was motivated to get on here (this is my first post) due to a similar problem: After my OL 2000 pst seized up due to being big, fat and old, I created a new pst and transferred my rules per the instructions in a recent Woody's newsletter, only to discover that my folder structure was left behind, with the only obvious way to fix the problem being to manually re-enter all the folder names. (Another problem that came up in this process was that my address book dumped the contents of my group contacts during the import process, although this wasn't a big deal since I only use a few of these.) Is it possible that I could solve this problem by temporarily reverting to my old pst, running the profile wizard to pick up my old folder structure, then switch back to my new pst and restore my profile to get the folder structure back? And for Mike, will this work across versions?

  14. #14
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    Re: Rules No Longer Work (Outlook XP/2002)

    Since I got no solutions from any of you guys, I phoned Microsoft Technical Support.
    During the 50-minute phone call, he asked me to try various things, including importing my Outlook 2000 rules file again, but none of these worked.
    He mentioned various MS Knowledgebase Articles before finally discovering that it "was a known issue". He told me that it was even a known issue at Beta stage!
    So there you are: Microsoft rushed Office xp to sale before properly debugging it. Woody & co are (again!!!) proved to be absolutely right. If Microsoft didn't rush it to get short-term cash in, then what other reasons?
    Maybe one day Microsoft will listen to its customers, and especially Woody.

  15. #15
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    Re: Rules No Longer Work (Outlook XP/2002)

    Steve, as I understand it, my problem is different from yours.
    You have lost your folder structure, but I haven't.
    What I have lost are the parts of the rules in the "Rules Wizard" that tell incoming emails which folder they should go to. These rules are lost when upgrading from Outlook 2000 (POP3) to Outlook 2002.
    This is a particular problem in Outlook 2002, which includes these rules in the Outlook.pst file, whereas Outlook 2000 keeps these rules in a separate file called "Microsoft Outlook Internet Settings.RWZ".
    This is a known Outlook 2002 bug, known even at Beta stage by Microsoft.
    (See also my other post today.)

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