Results 1 to 9 of 9
  1. #1
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Bartlesville, Oklahoma
    Posts
    151
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Sending/saving photos (2002/10.2627.2625)

    When I send an e-mail message with a photo or graphic embedded in it I often get complaints from some recipients that either the photo or graphic box(es) are just an empty frame with a red "x" in the corner OR they get a windat attachment added to their message. Additionally, when I try to save a received message that contains a photo or graphic and attempt to save it as an html file I get the empty frame with red "x" in the corner. Any text is intact but photos or graphics (like fancy text in html) just show up as an empty frame with the red "x" in the corner.

    My research into this so far has provided some suggestions but no positive results. I've changed my mail format to html, and also have tried rtf, all to no avail. I've also checked the Format menu on outgoing messages to make sure html/send pictures from the internet is checked, still to no avail.

    On the other side of the coin, I've run into the aforementioned Windat problem and was told that I needed to switch to plain text format. Sometimes it helps, sometimes it does not.

    I'm using Outlook 2002 with Windows 98 SE (we're planning to get a new system later this year).

    How may I keep my pictures and graphics intact?

  2. #2
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    The problem is that different servers and clients handle embedded graphics differently - I have the problem with embedded graphics if I'm using webmail. It's best to always attach them rather than embedding them.
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    First, a winmail.dat attachment is associated exclusively with the RTF format (also known as TNEF). So if you use plain text or HTML, you should not end up with that particular problem. However, RTF format can be selected by a checkbox or drop-down (depending on your Outlook version) in the addressee's address book entry, so if there are particular individuals who have a problem, right-click and check the properties of their address the next time you create a new message or reply to them.

    Second, plain text can't have embedded images, so if you do want to embed images, you probably need to stick with HTML.

    With those preliminaries out of the way, let's turn to the two problems:

    (1) Recipients do not see the embedded images. Are these images being pulled from the web? When you send an HTML format message, you have the choice to embed them or leave them as web addresses. Perhaps one works better than the other? If the images are from your computer, or you are forwarding messages with images already embedded, and the message looks correct in Sent Items, then I would be suspicious of some intermediate software: outbound spam filter, privacy filter, or firewall on your computer, your mail server, recipient's mail server, recipient's anti-spam/privacy/firewall software, and recipient's mail program. You can try cc'ing messages to a free webmail account as a test of whether the issue is on your end.

    (2) Saving HTML messages to disk. Outlook does not save the embedded images when you use Save As and choose HTML format. Depending on your needs, printing to PDF and saving that might give you better results. As you probably know, IE itself has a convenient format known as a Web Archive (MHTML). These retain all images, linked and embedded, and when you open them with IE the filed is expanded in a temp folder to re-create the page on the fly. Very handy for storage, would be perfect for HTML email, but I don't think Microsoft's old add-in worked with Outlook. You can re-encode the message to RFC822 (the format in which it transited the Internet on its way to you) using a function in the Redemption library, but this isn't a very handy format for future viewing.

  4. #4
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    Follow-up: I noticed that the title of the thread includes saving photos. Usually you can right-click and Save Picture As. If that doesn't work, or the format is incorrect, there are some workarounds. See, for example, these old threads: Saving a GIF (Outlook 2002) and Saving graphic files (Outlook 2003). There might be a macro solution, but the one that is best developed actually removes the attachments from the message, so that probably doesn't work for you without modifications: <IMG SRC=http://www.wopr.com/w3timages/starpost.gif> Outlook Attachment Removal Manager (OL 2002 SP-2).

  5. #5
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Bartlesville, Oklahoma
    Posts
    151
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    I guess I did a poor job of explaining my dilemma in that the main problem I encounter is dealing with messages received with photos and/or graphics already embedded in them. I have, in the past, saved individual photos or graphics from such messages as you suggested. I am, however, having a problem with keeping those items intact if/when I forward them on to others, or if I try to save them together as an html file. Sorry for the confusion AND thank you for taking the time to help me out. I appreciate it.

  6. #6
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Bartlesville, Oklahoma
    Posts
    151
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    Well, you (and JohnBF) have come to my rescue again. I'm happy, and a bit proud, to say that I was already aware of some of the information you were kind enough to share. I had suspected that the problems I've been experiencing or hearing about were the result of settings or configurations on the other/receiving end of my message forwards. I was totally unaware of the individual addressbook mail format settings, however. I've already begun checking those settings as I prepare to send mail out. A number of my more frequent recipients had their box checked for rtf. I have changed that thanks to your response.

    Regarding the winmail.dat problem, that too, I now believe, is mainly due to the various recipients' settings. I had earlier come to suspect that "plain text" is just that PLAIN text......no pics, no graphics. Your response pretty much drove that point home.

    As for the photos and graphics not making the trip to whom I forward them, I have a feeling the recipients' settings/configurations are the main culprits. However, I totally forgot to consider intermediary software such as my firewall, spam protection provided by my ISP, and mal-ware checking software. For what it is worth, because of your response, I forwarded a recently received message to myself, via my ISP, that had photos embedded in it. The message & embedded photos made the trip intact. So, can I use that little test result as an indication that my ISP's spam filter/anti-spam service is not stripping the photos from the messages I send/forward to others? Can I, by extension, then also assume since the photos made the trip, that any of my intermediary software is also not stripping the photos from those messages and that the problem MUST be on the other end (with the recipient)? I guess I could send out two sets of such messages, one with the firewall active and one with the firewall deactivated, to see if that changes things. What do you think? I'll also contact my A/V software provider (Eset, NOD32) to ask them if their product could have anything to do with this particular problem.

    Thank you, AGAIN, for taking the time to help me out. Folks like you and JohnBF from WOPR are life savers.

  7. #7
    2 Star Lounger
    Join Date
    Jan 2001
    Location
    Bartlesville, Oklahoma
    Posts
    151
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    I'll check the links out in the coming days. Thank you.

  8. #8
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    > I forwarded a recently received message to myself, via my ISP, that had photos embedded in it. The
    > message & embedded photos made the trip intact.

    That is a very good sign. I don't think filtering software would make an exception for messages you send to yourself. So your suspicion that the problem is on the receiving end is a good one.

  9. #9
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: Sending/saving photos (2002/10.2627.2625)

    I did misunderstand your original question, but I end up giving the same advice: If you want to be sure all recipients will get photos, send them as attachments - and if you rec'd them as embedded, changing the format to plain text will force them to be attachments (possibly including other embedded graphics, such as signatures, that are not the photos or whatever you intend to send). So I'm kind of a plain-text tyrant! <img src=/S/grin.gif border=0 alt=grin width=15 height=15> <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    -John ... I float in liquid gardens
    UTC -7ąDS

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •