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  1. #1
    5 Star Lounger
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    Documents resorting to letter setup (2000)

    For some odd reason a document is resorting to letter papersize setup in Word yet the user saved the document in RTF format.
    I would like to know as why the setiup resorts to letter setup and not A4 as per the standard Word setup.
    see attachment for what l mean with regards to the setup

    Any help would be appreciated.
    Attached Images Attached Images

  2. #2
    Plutonium Lounger
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    Re: Documents resorting to letter setup (2000)

    Has your printer been set to A4 as default? You can check this in the Printers and Faxes control panel - right-click the printer and select Properties. Next, click Printing Preferences... and activate the Device Settings tab.

  3. #3
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    Re: Documents resorting to letter setup (2000)

    yes printer has been set to a4.

  4. #4
    Plutonium Lounger
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    Re: Documents resorting to letter setup (2000)

    Grasping at straws here: does it help if you clear the check box "Allow A4/Letter paper resizing" in the Print tab of Tools | Options...?

  5. #5
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    Re: Documents resorting to letter setup (2000)

    I have made this change and will let you know if it works

  6. #6
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    Re: Documents resorting to letter setup (2000)

    did it work ?
    Cheers, Claude.

  7. #7
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    Re: Documents resorting to letter setup (2000)

    From what documents l have tested so far it appears to work.
    I will inform you if l have any further problems.

  8. #8
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    Re: Documents resorting to letter setup (2000)

    The problem with the Word documents resorting to letter setup still persists, any ideas as to what else l could try?
    see attachment.
    Attached Images Attached Images

  9. #9
    Super Moderator jscher2000's Avatar
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    Re: Documents resorting to letter setup (2000)

    I'm not clear from your original post on this. You create a new document, either blank or from a template, and it is properly shows that it is in A4 size. Then the document is saved to RTF format and then re-opened in Word and now it is letter size? That's strange, but I don't know anything about RTF that would help with that scenario.

  10. #10
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    Re: Documents resorting to letter setup (2000)

    Jefferson

    This question is more than covered in jj1234's posts <post:=563,332>post 563,332</post:> and <post:=563,333>post 563,333</post:> as they all seem to stem from the same symptoms.
    Jerry

  11. #11
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    Re: Documents resorting to letter setup (2000)

    This is the scenerio:

    An email is saved in RTF format , then this text is imported into a Word document.
    For some reason this document then resorts to Letter setup and not A4.

  12. #12
    Plutonium Lounger
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    Re: Documents resorting to letter setup (2000)

    Discussion has continued elsewhere (see above), so this thread is locked too. No point in posting three separate threads about the same problem.

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