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  1. #1
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    Why do documents become corrupt (Word 2002 /XP SP3)

    Hello

    We get corrupt Word documents often. People ask me why the Word documents become corrupt. I dont really have an answer for them.

    Is there an official explaination as to why Word documents become corrupt? Has Microsoft mentioned anything? so I may have some information to get back to my user requests?

    many thanks
    diana

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    I see corrupt documents at work from time to time, but not often.

    Features that may contribute to corrupting documents are:
    - Turning on "Fast saves" in the Save tab of Tools | Options...
    - Turning on saving of versions in File | Versions...
    - Editing a subdocument from within a master document (many maintain that any use of master documents leads to corruption)

    See How can I recover a corrupt document or template - and why did it become corrupt? on the Word MVP site.

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    Thank you Hans

    We don't use any of those Word features.

    Our Save setting is set to "Allow background saves".
    We dont use File>Versions....as we have a document management system that has version control.
    We dont use Master and Sub documents.

    We do have very long, documents with heading styles, tables picture etc

    many thanks Hans
    diana

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    Long documents are naturally more prone to corruption than short ones. The document management system may well be a factor - I have seen you post many problems here that I never experience at work (we don't use a DMS).

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    Hi Diana,

    I've been working with Word docs since W'95 and with numerous layouts of the documents.
    One recurring problem is when users delete section breaks unintendedly.

    Some years ago we had a layout that caused this in particularly. It was a two column format controlled by section breaks.
    Often users don't want to turn on the "show/hide" feature as they find it looks "untidy" - so they prefer a simple blank page, where all editing and navigation marks are hidden. Then when they come across section breaks, they accidentally delete those. As the section break holds a lot of important info to word (margins, header footer info etc) this can cause the crashes.

    My experience has been that its in particular those issues (section breaks, header/footer) and as Hans mentions the Master/Sub issues - that causes these kind of disturbances.
    Bests,
    RD


    PS: Wish there were a knob on the TV to turn up the intelligence. There's a knob called "brightness," but that doesn't work

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    <P ID="edit" class=small>(Edited by JanB on 02-Mar-06 07:55. corrected typo)</P>I agree Henrik. And I would like to add another culprit: inserting a document or copying a part of a document where the inserted/pasted part contains one or more section breaks. Especially when inserted/pasted in an unprotected section of a document protected for Forms. I've seen documents with the header of one document and the footer of another as the result of such a copy/paste action. And trying to fix this may cause even more problems. I was called in a few times when users couldn't open such documents any more.

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    Re: Why do documents become corrupt (Word 2002 /XP SP3)

    You will also find that saving to a small external devices such as a floppy or even a USB thumb drive and there is NOT enough room for all of the temp files, will help corrupt a file.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: Why do documents become corrupt (Word 2002 /XP

    As long as we're all sharing stories...

    In one case, a chunk of a document turned to gibberish when the IT guys rebooted the server while a user had the file open and the document was next saved. Important note to IT: tell users to close open files before rebooting a server!

    In another case, the formatting data in the document got out-of-sync with the text, so, for example, all the "bold" attributes shifted to text a number of characters before their original locations. I can't recall whether we ever figured that one out.

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    Re: Why do documents become corrupt (Word 2002 /XP

    Thank you all

    diana <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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