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  1. #1
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    Win XP Nero 7 (SP2)

    Am trying to install the latest version of Nero (preparatory to installing InCD). Get almost right through the installation process only to get the message: "Cannot access shell manager" and the installation fails to complete. Can anyone tell me how to fix this - is it a Win XP message? Installing InCD as a add-on to Nero 7 also seems to be problematic (although I've found past versions of this utility invaluable). So far I've only managed to end up uninstalling other elements of Nero in the attempt. Would appreciate any pointers.

    Nick

  2. #2
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    Re: Win XP Nero 7 (SP2)

    Sounds like you might have a corrupt Shell Manager file. Take a look at this thread in another forum for some advice and links to the necessary tools to fix the problem. HTH
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

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    Re: Win XP Nero 7 (SP2)

    Thanks very much indeed for your help, Doc

    Nick

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    Re: Win XP Nero 7 (SP2)

    Also: remember, that InCD 5 is not a part of Nero 7 "Typical" installation. To install InCD 5, you need to choose "Custom" option and select InCD from the list.

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    Re: Win XP Nero 7 (SP2)

    Thanks for the extra info kaplinb. I had realised that InCD was separate, but a custom installation may well be more effective than installing Nero, then adding InCD afterwards. Despite using the Nero clean tools I'm still getting the message "Unable to access Shell Manager" when I try to install Nero, so I have to get this problem sorted first.

    Regards

    Nick

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    Re: Win XP Nero 7 (SP2)

    Nick,

    Apparently Nero 7.0.8.2 has all sorts of problems that even a reinstall after using NeroGeneralCleanTool does not solve. I for instance keep on getting the message "Could not load INCD API". For further information check these forums:

    http://forums.afterdawn.com/forum_view.cfm/156

    and

    http://club.cdfreaks.com/showthread.php?t=169568

    Regards, Teunis

  7. #7
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    Re: Win XP Nero 7 (SP2)

    Thanks very much Teunis for your revealing response. As stated by others on the Nero forums, I too have had a never ending series of problems including "Cannot load InCD". At times my CDRW and DVD drives have disappeared altogether as far as Windows is concerned. Even now I can no longer write to CD using Windows clumsy (Roxio derived) software. Apart from the trouble in getting Nero itself installed, the main method suggested for installing InCD seems to end up half deleting Nero itself. Perhaps it is time to ask for our money back (vain hope?) Neither of the latest versions (Nero/InCD) seems to install/work. It's a great shame - I've found InCD invaluable in the past. I'm ready to give up. Anyone know how to get a Google Mail account so I can backup a reasonable amount online without excessive costs?

    Regards

    Nick

  8. #8
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    Re: Win XP Nero 7 (SP2)

    I tried already to get a refund, but since I got the internet non-boxed version, no go. I reverted to the latest Nero 6 after thoroughly uninstalling Nero 7, and everything - including InCD - works just fine. Suppose we'll have to wait till the next update and keep our fingers crossed.

    Teunis

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    Re: Win XP Nero 7 (SP2)

    Thanks, Teunis, that's also an extremely useful tip - I think I'll follow in your footsteps. All I ever wanted was the InCD routine - pity it's not an independent program.

    All the best

    Nick

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    Re: Win XP Nero 7 (SP2)

    Do you mean you still have an error when installing Nero 7 ?

    If so: first, make sure you have the latest Windows Installer (see MSKB893803 for more details).
    Then, download the latest update for Nero 7 from http://ww2.nero.com/nero7/enu/nero7-up.php and save it to disk. Run downloaded installation file. Do you see any errors when extracting files? If yes, extract all files to separate folder using archiver as WinRAR and try to run setupx.exe file from new location.

    If you have problem with InCD, download and check your system with UDF Reader Control Utility

  11. #11
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    Re: Win XP Nero 7 (SP2)

    Nick,

    After some further consideration, I did the following: I uninstalled and cleaned Nero 6 incl its InCD. Then installed Nero7 w/o its InCD, followed by installing Nero6 InCD in the Folder where Nero7 installs its InCD (PFNeroNero7 - don't add InCD, the installer will add it for you). As you know, Nero 6 InCD is a standalone installation. I used the Nero 6 registration code. InCD now works alright, even when started from within Nero StartSmart. I don't know about all the other Nero7 applications yet. There seem to be problems there also according to the forums.

    Good luck, Teunis

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