Results 1 to 5 of 5
  1. #1
    3 Star Lounger
    Join Date
    Jan 2003
    Location
    Den Haag, Netherlands
    Posts
    208
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Changing Word attachments (Outlook XP (Dutch))

    Good afternoon,

    One of our users has a strange problem, which I cannot replicate:
    She attached (by using the paperclip) three different Worddocuments to her mailmessage in Outlook.
    When she sent it, the three documents appeared (in the recipients inbox) to have changed to one and the same content, while still having their own name...
    It occured twice.

    We've tried to replicate the problem, but I couldn't.

    Does anybody have a clue why this happened, and how I can prevent it from happening again?

    Many thanks in advance, and have a nice weekend,
    Daphne <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29>

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Changing Word attachments (Outlook XP (Dutch))

    Did the recipient open the Word documents directly from the mail message? If so, let him/her save the attachments to disk, then open the documents from disk instead of from the e-mail.

  3. #3
    3 Star Lounger
    Join Date
    Jan 2003
    Location
    Den Haag, Netherlands
    Posts
    208
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Changing Word attachments (Outlook XP (Dutch))

    To be honest: I don't know. I'm going to ask her right away on monday (she's having an afternoon off, lucky her ;-))

    So you'll be hearing from me on monday!

    Thanks for your speedy reply and enjoy the weekend,
    Daphne <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

  4. #4
    3 Star Lounger
    Join Date
    Jan 2003
    Location
    Den Haag, Netherlands
    Posts
    208
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Changing Word attachments (Outlook XP (Dutch))

    I found the original message in our HelpDesk Inbox... I've tried saving them to another map, but still the content shows exactly the same. When I looked at the documents this morning on her desk, they were different... very confusing ;-)

    Do you have some more suggestions I can check?

    Many thanks in advance!
    Daphne

  5. #5
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Changing Word attachments (Outlook XP (Dutch))

    I guess the e-mail has become damaged in some way. I'd try creating a new e-mail from scratch, attach the three documents and send it, hoping that it will arrive OK <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •