Outlook2002 locks-up hard during message download and can only be closed by CTRL-ALT-DEL. Unable to open Outlook thereafter which indicates header of message but no text. Twice I have reformated partition and re-installed OfficeXP but Outlook continues to lock-up. Computer is PIII clone and, after rebuilding partition, there is only a minimum amount of software (including Norton System Works 2001)--any ideas???