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2001-07-03, 02:38 #1
- Join Date
- Mar 2001
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Outlook error message (Outlook 2000)
When I open Outlook I get the following error message:
"Outlook could not open the file containing the folders used to send and receive e-mail messages, create appointments, and open the address book. Please select from the options listed below - Create a new personal folders file or Open an existing personal folders file."
When choosing either option I then get the message "An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured."
I reinstalled Outlook but this did not get rid of the problem. There is an existing .pst folder stored on the harddrive but Outlook will not open it.
Has anyone come across this problem? Thank you for your help.