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  1. #1
    Star Lounger
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    Printing results in blank page (word 2003 sp 2)

    I am trying to print a document in word. The text on the screen is black. When I print the page, the printer HP 855c, prints a blank page. While it is printing, the printer sounds like it is printing correctly but nothing appears on the page. I put in a new black print cartridge but nothing helps. Any ideas?
    Thanks,
    Mike

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Printing results in blank page (word 2003 sp 2

    Does it affect only this document? If so, can you see any formatting differences between this document and your other documents?

    Can you try a different font, either a TrueType font or a font built in to the printer?

  3. #3
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    Re: Printing results in blank page (word 2003 sp 2

    It does this in all docs and different fonts. I went to properties on the printer and was able to print a test page but it came out in purple instead of black. The windows logo was in color on the test page. I tried to print from wordpad and nothing appeared on the paper.

  4. #4
    Plutonium Lounger
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    Re: Printing results in blank page (word 2003 sp 2

    It would seem that the print head for black ink is clogged. I assume the printer has a head cleaning option - have you tried that?

  5. #5
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    Re: Printing results in blank page (word 2003 sp 2

    The printer does not have a print head feature. Only align and clean the cartridges. I did both and it still did not fix the problem. I ended up changing printers with an extra one that I had. I guess the 855c has had it.

    Thanks,
    Mike

  6. #6
    Silver Lounger
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    Re: Printing results in blank page (word 2003 sp 2)

    Mike
    Can you print from other applications?
    Can you print a test page from the printer?
    I would recommend that you start at this website.
    Regards
    Don

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