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  1. #1
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    Can not print from IE (or HTML Outlook messages) (IE 6)

    Hey all. I have a user who can not print from IE. If you go to File | Print, nothing happens. Also, if you attempt to print Outlook messages in HTML format, the Print screen is weird - you can't change the printer name (though she has about 6 printers normally available to her), and I'm not even sure if you can hit OK or if it's greyed out. Other weirdness....some web pages (like Windows update) will not load. Buttons on some web pages do not do anything when pressed. I've tried a variety of web pages to make sure it wasn't a site specific issue, and it's not - sites where she pressed Submit or OK are notable sites (like Yahoo), and people on other computers do not have the same problem. I've done a line by line comparison of her Advanced IE settings, and her Security settings - compared them with mine, since everything works on mine, and all settings (Java, SSL, etc.) are the same. Found an article on corrupted IEPEERS.dll, so I renamed the two instances of that file on her PC to .OLD, and copied my IEPEERS.dll over it, but this didn't work. Has anyone seen this before, and can anyone point me in the direction of a fix.

    I appreciate any advice - Sat.

  2. #2
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    Re: Can not print from IE (or HTML Outlook message

    Hi Sat

    Have you tried having a look at the encoding settings for the browser. You could try auto-select, that may solve it <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    Jerry

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Can not print from IE (or HTML Outlook message

    Any chance these might be side effects of a trojan / spyware / keylogger program?

    (Not sure whether your users use Automatic Updates, but the staging of those from one computer to the next might be different and occasionally Microsoft's security fixes inadvertently break some other functionality.)

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