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  1. #1
    Bronze Lounger
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    Normal.dot not being saved on Word Exit (Word 2002 /XP SP3)

    Hello

    We have the setting turned off Tools, Options, Save "Prompt to Save Normal template".

    For a couple of users they are creating autotext entries and saving to their normal.dot. Usually if you quit Word if your quick you will see a messae on the bottom task bar reading something to the effect of "..saving to Normal.dot...". For these users wehn they quit Word this message does not appear. and Normal.dot does not saved.

    I then turned on the setting "Prompt to Save Normal template", created an autotext entry in normal.dot and quit Word. Word didnot display the message "Save to Normal.dot" and the normal.dot didnot save.

    I deleted the normal.dot and repeated the test to check but no success.

    any ideas?
    many thanks
    diana :-)

  2. #2
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    Re: Normal.dot not being saved on Word Exit (Word 2002 /XP SP3)

    Hello

    I found the following articles..I'll apply their suggestions and let you know how I go

    Changes Made to Normal Settings and Toolbars Won't Stick
    http://unit.villanova.edu/pc/updates.html#Top (Find Normal to get to the section)

    Removing Adobe Toolbar add-in to allow users to make changes to word normal template
    http://unit.villanova.edu/pc/word_template.html

    Word does not save changes or you receive an error message in an Office program after you install Adobe Acrobat 7.0
    http://www.kbalertz.com/Feedback_906899.aspx#kb1



    ta diana :-)

  3. #3
    Plutonium Lounger
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    Re: Normal.dot not being saved on Word Exit (Word 2002 /XP SP3)

    Try the steps in Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

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