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  1. #1
    3 Star Lounger
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    Update Incomplete

    Hi All,

    I am running office 97 pro but have updated Access to 2003.
    I attempted to install the latest patch for Access, but it got stuck part way as I didn't have a full Office 2003 disk that it wanted.
    Now every time I use help in access 2003, the windows installer runs before showing the help window.
    I have installed the latest Office Update program which found updates as it found Access 2003 but they refuse to install, I assume because of the part install already in place.
    How do I clear out the part install so I can get these updates?

    I have tried the microsoft help path but cannot find any clear english answers, they just seem to go round and round.
    "Heading for the deep end"

  2. #2
    Silver Lounger
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    Re: Update Incomplete

    Everything depends on HOW did you install Access 2003.

    Did you install it from Access 2003 Installation CD or from the network drive (your company's server)?
    Did you install it to the same folder where Access97 was?
    Did you try to download full version updates from Updates for Access 2003, save them to your hard drive and then install them? Which error messages did you get?

  3. #3
    3 Star Lounger
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    Re: Update Incomplete

    ok

    1. Installed from Access 2003 Installation CD
    2. access 97 path = C:Program FilesMicrosoft OfficeOffice ::: Access 2003 path = C:Program FilesMicrosoft OfficeOFFICE11
    3. Started with just updates, said couldn't do so did full version updates

    Got update list from Ofice Update site, on installation, got this error 0x80070643 which leads to "is service running" and it is set to "start=demand", but no go.
    "Heading for the deep end"

  4. #4
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    Re: Update Incomplete

    If you already set Office Source Engine service startup to Manual, and you still unable to update Access 2003 from Microsoft Update Web site, then according to KB 903722, the only option is to replace osa.exe file from the Installation CD or reinstall Access 2003. Sorry.

  5. #5
    3 Star Lounger
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    Re: Update Incomplete

    Did a full reinstall of both office 97 and Access 2003 and all is fine now. It didn't take that long, so no big deal.
    "Heading for the deep end"

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