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  1. #1
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    Setting up an IT Help Desk Report (2003)

    Attached is an excel Help Desk report building which needs diverse knowledge of this powerful software.

    Firstly, you

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    Re: Setting up an IT Help Desk Report (2003)

    The next step is to report on this data and present it graphically. So, here

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    Re: Setting up an IT Help Desk Report (2003)

    You can use data validation though this will only go so far.

    If you really want control, i would not allow them to enter directly into the database, but create a userform so that you can validate all the entries. You would need routines to add, edit and delete records.

    I don't use access, but it would seem to be a better program to do this type of validation, especially if you are creating a database.

    Steve

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    Re: Setting up an IT Help Desk Report (2003)

    At this stage I want to just to it in Excel. Ok, if we skip the validation part and just try the Report generation, that would be useful.

    Thank you.

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    Re: Setting up an IT Help Desk Report (2003)

    I would think using pivot tables and pivot charts would be the way to go.

    Create a dynamic range with all the data, then create the appropriate pivot tables (using the named range as the source) and charts (Data- pivot table and charts) go thru wizard, use Layout to add the items.

    I would place the pivots all on separate sheets (could be hidden) and use chart sheets for the charts

    Steve

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    Re: Setting up an IT Help Desk Report (2003)

    Here is an introduction ot pivot tables and charts if you are unfamiliar with the feature (it is courtesy of Jon Peltier):
    Debra Dalgleish's Using Pivot Tables and Pivot Charts in Microsoft Excel

    Steve

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