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  1. #1
    Plutonium Lounger
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    Boot Error (WinXP MCE SP2)

    I routinely boot my computer once each day - old habits from pre-XP days (remember memory holes, etc.?). I usually do this in the morning after checking overnight email and looking in on The Lounge for awhile. Periodically, during the boot process while my usual TSRs are loading, the attached error message will be presented. It doesn't happen too often and I'm thinking it's a problem being caused by one or more of the TSRs conflicting with something else that's in process at the same time. The icons for the TSRs don't appear in the Tray in the same order each boot and I've never been concerned about that. I figure Windows gets to them as it gets ready and the application responds, etc. There are also (obviously) other things being loaded at startup that don't appear as icons in the Tray such as ATI helpers, Logitech apps, etc. As far as I know, I'm not having any problems with the programs that do load and a few examples are: Palm Desktop and Hotsynch, Avast AV, About Time, ZA, ClipMate, etc.

    My usual course of action when this error happens is to dismiss the window and once again re-boot the computer. So far, it has never repeated after another boot and Task Manager will show the "usual" few instances of the svchost.exe running. The reason I make this post is simply to see if it has happened to any others of you and if anyone has been able to Google up any information on the problem. It's not a major headache as far as I know and if Avast is doing its job, I don't think I'm infected with anything.

  2. #2
    Uranium Lounger
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    Re: Boot Error (WinXP MCE SP2)

    Sounds more like one of the TSRs that needs to call out to the net when it wakes up is leaving the win32 service host open and Windows doesn't like that. I'm sure, like you, that it is of no concern. If you were going to troubleshoot it, I'd say to eliminate the progs that contact the net one at a time and see which one is leaving the door open. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  3. #3
    Silver Lounger
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    Re: Boot Error (WinXP MCE SP2)

    Unfortunately, this error message contains almost no valuable information - generic host process (svchost.exe) handles processes executed from DLLs.

    Try to look in Event Viewer (click Start | Run, type EVENTVWR.MSC and hit Enter) under System for more detailed description of an error - double-click the event to see the description.

    Also I would recommend to perform usual cleaning and maintenance - use System Cleanup to delete unnecessary files (but DO NOT use "compress old files" option!), CHKDSK /F to check the hard drive and Defrag to defragment the drive.

  4. #4
    Silver Lounger
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    Re: Boot Error (WinXP MCE SP2)

    In one thread, they mention problems with HP network printer drivers.

    Also some other mentions HP.

    Of course at many sites they mention MS KB875351. If the dialog mentions a specific program it can be easy to add an exception for that program in DEP settings or correct the program, but a generic host process ... well, somehow you need to know what was running under that process.

    The solution for some has been to turn off the DEP totally. Disabled it via boot.ini, and changed "/NoExecute=OptIn" to "/NoExecute=AlwaysOff".

    Do you find anything in the event log from the night before error?

  5. #5
    Plutonium Lounger
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    Re: Boot Error (WinXP MCE SP2)

    Thanks folks for the responses so far.

    Doc: I think you may be the closest as obviously ZA, AboutTime and probably others are going out on the web and may be trying to do so too early. The only hesitancy I have with shutting them down is that it happens so seldom. But I may have to resort to that sooner or later. I don't think I'll try such an experiment with ZA or Avast, but the others could be candidates. It would be pretty easy for example to exclude AboutTime and start it manually AFTER the machine has finished booting.

    KaplinB: It wasn't in the System portion of the log (no errors) but rather the Application tab. See the attached "no help" detail of the error entry. It doesn't tell anything about a specific DLL. Also, I do regular cleaning each time I get ready to make a backup image (a couple of days ago). I run Disk Cleanup, Chkdsk, etc. regularly. I have NOT yet defragged this drive and I guess I should get on the ball there just for the heck of it.

    Argus: Thanks for the tips. Since I do have an HP printer, I'll have to keep that in mind too, but I don't think I'll be taking any risk of turning off DEP.

    Thanks again guys for chiming in!

  6. #6
    Silver Lounger
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    Re: Boot Error (WinXP MCE SP2)


  7. #7
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    Re: Boot Error (WinXP MCE SP2)

    If you want to try to track this down try running Sysinternals Freeware - Process Explorer. It can show you what is really initiating the svchost execution. There may still be enough information available when the message is display that PE will be of some help.

    Joe
    Joe

  8. #8
    Plutonium Lounger
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    Re: Boot Error (WinXP MCE SP2)

    Yeah Joe, I have it installed for some time now at the advice of you and others. But I guess I'm not technoid enuf to know how to deal with what I see. I sort the list and look at or hover over the various interations of the program and I don't know squat more than before I opened it. I guess I'm just gonna have to live with it but I'm game to learn more about what to do...

  9. #9
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    Re: Boot Error (WinXP MCE SP2)

    Al,
    As a background to kaplinb's link to the 894391, you can look at a discussion at the Avast forum. It is a little old, one year, and so is the hotfix. This is a hotfix, and we all know that one should only apply hotfixes if one has experienced the exact specific problem. Hotfix files are usually included in later service packs or patches. Though, the hotfix was apparently distributed via WU / AU ...

    The 894391 says "If you installed security update 873333 (MS05-012), you may experience one or more of the following problems". The hotfix then includes several files. On my machine, for instance the Ole32.dll is a later version than the one in the hotfix. Of course, at one time, I also installed the MS05-012 (873333), but then other patches followed.

    A little search tracks my Ole32.dll to the MS05-051 (902400) which replaced the MS05-012, in MS October bulletin. So with the 902400 installed my ole32.dll, olecli32.dll, olecnv32.dll and rpcss.dll are of a later version than the ones included in the hotfix.

    I did this little check for the Windows XP 32-bit versions; I do not know what exactly applies for you.

    As to DEP, I do not encourage you to turn that off, just mentioned that some have done that when they cannot make an exception since no specific program. If one has the hardware to use Hardware-enforced DEP I think it's a great feature.

  10. #10
    Plutonium Lounger
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    Re: Boot Error (WinXP MCE SP2)

    Thanks for the comments, Argus. I discovered that I was several updates behind and so have updated ALL the latest from MS. Now, I think I'll cool it for awhile and see if the problem comes back before I decide if there's more work I should do.

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