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  1. #1
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    Changes to Toolbar Don't Hold (Office 2003)

    Another problem I'm having... I've recently converted an entire department, the District Attorney's Office, to Office from WordPerfect. Have done numerous templates/macros to make the transition more palatable. So here's the problem out, out of thirty people, I have three secretaries that I can't make individualized modifications to the toolbar and have them be there the next time they open up Word. I checked and their default template is on there network drive J:Templates just like everyone else's. All the items I add to the toolbar or remove from it in some cases are shortcuts that utilize macros to access templates. I create the macros, add them to the toolbar and test them and they all work great. The behind the scene templates remain, but the macros are gone. Should I try deleting the normal.dot and letting a new one be recreated? These are all a modification of an additional toolbar not a change to the standard or format toolbars. Why the identical problem on only three PC's? The million dollar question, why!
    Thanks much, Judy Crawford

  2. #2
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    Re: Changes to Toolbar Don't Hold (Office 2003)

    I'd give each user an individual, local copy of Normal.dot, and use a global template (add-in) for toolbar changes.

    Also see Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word (97/2000),197827>Systematic Approach to Behavioral Problems in Word (97/2000)<!/post>.

  3. #3
    Super Moderator jscher2000's Avatar
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    Re: Changes to Toolbar Don't Hold (Office 2003)

    For $3 million, I can be there tonight. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    But seriously, there is a recent thread on this symptom that could save you some dough: Normal.dot (Word 2003)

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    Re: Changes to Toolbar Don't Hold (Office 2003)

    Thanks much, I've printed out some of this stuff and am heading to my user's workstation. My guess prior to doing a real check is that it is the Acrobat 7 issue. Although I can't understand why it would only affect three of these PC's when they all have Adobe Acrobat 7.0 loaded. I'll get back to you with what worked! Probably won't ever know the why! After all it is Word. Until later...
    Thanks much, Judy Crawford

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    Re: Changes to Toolbar Don't Hold (Office 2003)

    Ah - the Acrobat.dot add-in is known to mess with other toolbars. See Graham Mayor's Lose that Adobe Acrobat Toolbar.

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    Re: Changes to Toolbar Don't Hold (Office 2003)

    Here's what I know so far. I haven't been very successful. I thought I was, I was able to get the template/macros to appear on the toolbar by using the SHIFT+ Save All, but when I tried to use one of them I got an error message that the macro couldn't be found. And likely because macro security was high. My question is, the macros are still there, and can be run, but just not from a toolbar. The templates can also be run without a macro. Do I need to recreate the macros if the security was too high when first created? Also, Tried to follow the steps in some of the other posts on similar issues with no succes, like adding them to the Templates and Add-ins box. Did find and rename the PDFMWord.dll file, but still no help. As a further note--all template macros that are saved in the Workgroup Templates folder do well. I will now try to work on the uninstall of the Acrobat toolbar further when I revisit the PC. Thanks for all your help. Judy
    Thanks much, Judy Crawford

  7. #7
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    Re: Changes to Toolbar Don't Hold (Office 2003)

    I'm not sure I understand. The setting for macro security while macros are created shouldn't be relevant - only the current setting.

    Have you ticked the check box "Trust all installed add-ins and templates" in the Trusted Sources tab of Tools | Macro | Security?

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    Re: Changes to Toolbar Don't Hold (Office 2003)

    I got the security warning, when first trying the toolbar macros, but even after changing the setting to medium I got the message. I really think it can't finf the macros. I didn't check trust templates, but will. I thought anything that was part of normal.dot was automatically trusted. Don't know why I thought that! Will report more when I go onsite again.
    Thanks much, Judy Crawford

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    Re: Changes to Toolbar Don't Hold (Office 2003)

    The problem is solved by loading Acrobat 7.0.8 update and other Acrobat updates to the three PC's that were having problems. Now I have a bigger problem with one of the Acrobat PC's. THey are not printing correctly and they did OK prior to updates. Will see what Adobe has to say about that! But for now the macro/normal.dot issue has been solved with the updates. Thanks to each of you for your input on this one.
    Thanks much, Judy Crawford

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