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  1. #1
    4 Star Lounger
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    Track who opens mail in shared mailbox (2002)

    Hello All,
    I have a quick question. Is there a way to track who does what with mails that come into a shared email box in Exchange / Outlook? We have a mailbox that is monitored by 6 people. The problem is that it is hard to tell who opened a mail message. I need to track it, either through exchange or our Access Db front end. If anyone has some comments I would appreciate some insight!

    Thanks,
    Mark

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Track who opens mail in shared mailbox (2002)

    From the Outlook side, you can attach VBA code to the act of opening messages (creating a new "inspector"), but this would need to be installed on each computer and that information would need to be logged to some place relevant to you. Exchange's message tracking feature might be able to tell you something, too, but I don't think I've looked at any incoming messages to see what is captured.

  3. #3
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    Re: Track who opens mail in shared mailbox (2002)

    Thanks for the reply. I would really like to make the Access DB front end keep track of this mailbox. Then I can time/date stamp a record with the contents of the mail if I want. Installing something to the local machine is not a problem. Have you had any experience with Access and Outlook interactivity?

    Thanks,
    Mark

  4. #4
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    Re: Track who opens mail in shared mailbox (2002)

    I don't have a definitive answer but there are many articles and utilities you can check out at Microsoft Exchange Server Solutions that may help. Most of the utilities are NOT <img src=/S/free.gif border=0 alt=free width=30 height=15>.

    Joe
    Joe

  5. #5
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    Re: Track who opens mail in shared mailbox (2002)

    Thanks Joe,
    I have been hunting around and it appears that there are many that do this. I am playing with some trial utils now that save attachments. From there I need to see if I can do anything with the hyperlinks inside access.

    Thanks,
    Mark

  6. #6
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    Re: Track who opens mail in shared mailbox (2002)

    Good luck. Trying software can be a frustrating and exhausting experience.

    Joe
    Joe

  7. #7
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    Re: Track who opens mail in shared mailbox (2002)

    Joe

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