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  1. #1
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Is there an error message?

    Joe
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  2. #2
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Does the user have problems with other attachments? Are the user's file associations correct for *.PDF?
    -John ... I float in liquid gardens
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  3. #3
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    No error, no response to mouse clicks. It appears PDF, which appears fine in File Types and associations, is only one not working within Outlook.

    -Jester
    I know enough to know I don't know enough

  4. #4
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    See above answer. Just PDF, double clicking the files opens them up in Reader as expected. It is just within Outlook that they do not open.

    -Jester
    I know enough to know I don't know enough

  5. #5
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    PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Although able to open PDFs when Reader 7.05 is running or when the files are double clicked in My Computer, etc, from within Outlook the attachments will not open for single user. When I log in on the PC (remotely) I can open my Outlook profile, send myself a PDF as an attachment and they open fine.

    More detail from client who says, "I am only having problems with opening PDF files. When I attempt to open them, I receive a pop up box with the header of "File Conversion" that requests the user to select the encoding that makes your document readable, Text encoding: Windows, MS DOS, Other encoding."

    Anyone have suggestions before I rename the client's user profile and force XP SP2 to create a new one to confirm the old registry is the culprit? Everything else about Office is fine, at least apparently fine.

    Thanks.

    David
    I know enough to know I don't know enough

  6. #6
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Original post edited with pertinent new information from client.

    -Jester
    I know enough to know I don't know enough

  7. #7
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    A couple of shots in the dark: check the settings in the Reader dialogs: Edit | Preferences | Trust Manager, and also check the allowed attachment types per the Registry settings explained here.

    Otherwise it sounds even more like a file association problem.
    -John ... I float in liquid gardens
    UTC -7ąDS

  8. #8
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Based upon the new information now included in the original post, we believe it is an Outlook / Office issue and the Reader itself is fine.

    -Jester
    I know enough to know I don't know enough

  9. #9
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    Re: PDF attachments fail to open in OL 2003 (Outlook 2003 SP2)

    Threw in the towel and renamed the user profile so client would get a new one at next login. Client tested Adobe Reader and Outlook which operated fine. Copied data to new profile and client is reinstalling his advertised programs.

    Still wish I had a smoking gun.

    -Jester
    I know enough to know I don't know enough

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