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  1. #1
    5 Star Lounger
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    DSL brought troubles

    Hello everyone, hope you can help. Few days ago I've installed DSL (ATT) and here I am asking you:
    I am on Windows Xp at home. Do nothing serious except Internet surfing. My Northon Antivirus is up to date.
    Firewalls off (as was suggested by DSL tech support people).
    I am getting hit by so many viruses I can cry...Northon catching it and giving me notifications every mnute...I have IE windows are openning like 100+ then I reboot.
    Is there way to actually enjoy DSL? Thanks you

  2. #2
    Plutonium Lounger
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    Re: DSL brought troubles

    You should have one active software firewall - the built-in Windows XP will do fine for the moment if you don't have a third-party firewall. Don't activate multiple software firewalls, however: they conflict with each other. Added: see Software Firewall: Why use it, Where to get it.

    See Anti Adware, Spyware, Hijack for other recommended protective measures.

    And, of course, take care while surfing - avoid questionable sites, think twice before clicking Yes if a site prompts you to install something. Don't open e-mails you don't trust.

  3. #3
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    Re: DSL brought troubles

    Hans,
    you said "built-in Windows XP will do fine for the moment if you don't have a third-party firewall".
    I can see Northon's firewalls and turn it on and off but how do I see XP's? Is it the same thing?
    You said it'll do fine for a moment but it doesn't...am i missing something?
    When walls were ON my DSl wouldn't connect. I called support - they said Walls OFF and now i have truobles...

    Thanks, I will read up your links. I am actually very good at not opening anything...there is 3 sites i surf all the time and it is Parents-Children content. This is why I am sort of mad;-)
    First think I've got was Spy Detective or something that installs itself and begging you every minute to buy now! for $29.99
    I got rid of it and found out it was replaced (by itself) with Spy Doctor buy now!
    And it went mess...
    It was claiming I have virus but I was following it's path and there were no such files...so it was hoax info.
    I also looked into registry and there were non of the stuff it claimed there WAS.

    Thanks so much I will read.

  4. #4
    Plutonium Lounger
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    Re: DSL brought troubles

    Windows XP comes with a built-in firewall. This is not the same as the one from Norton. You should turn on only one of them. The built-in one can be turned on/off from the Windows Firewall control panel (it's in the Network and Internet Connections category if you use category view in Control Panel).

    The nasties you mention are spyware, not viruses. Read the Anti-Spyware etc. link from my previous reply, and download and install one or more of the free applications mentioned there. I particularly recommend SpywareBlaster for 'passive' defense. Microsoft's Windows Defender does a good job at 'active' defense and scheduled scanning.

  5. #5
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    Re: DSL brought troubles

    Clear now, thanks so much.

  6. #6
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    Re: DSL brought troubles

    That is not only nonsense but irresonpsible these days to tell you to run without a firewall (as you are now finding out). You should only do that very briefly to make sure you can access the Internet if you have problems when you first install DSL. If the Norton firewall is of recent vintage turning it on will automatically turn off the XP firewall. You should check the XP firewall status using Control Panel | Security Center. I know many people who are using AT&T DSL with a firewall. AT&T support should be able to help you debug you issue. Don't let them off the hook. Ask for a supervisor or senior tech.

    Joe
    Joe

  7. #7
    Uranium Lounger
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    Re: DSL brought troubles

    I agree with Joe 100% that the advice you got from your provider was garbage and completely irresponsible. I also have an uncomfortable feeling about spyware protection that installs itself and then asks for you to subscribe ever 20 minutes with pop-ups. That is what spyware does !!!

    I've posted links to all of the primary anti-spyware / anti-malware tools we recommend here in the Lounge and tutorials on how to use them here. I'm almost certain that if you insatall, update and run Adaware and Spybot and install and update SpywareBlaster (passive protection as Hans stated) you will be rid of these pests and have few, if any, problems with malware in the future if you update and run these programs once a week.. After you have cleaned out your machine, get your firewall situation straight with your DSL provider. If someone tells you to turn off your protection to gain access to the internet, ask to speak to someone else. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>
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  8. #8
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    Re: DSL brought troubles

    I was actually very fine for few days installed Router, hooked up Laptop and now all of a sudden I can not get on Internet even my connections are still perfect!
    My PC is connected to internet 90% of the times, sometimes i have to refresh few times and it goes on but it is still annoying, never know when it will happened, like this morning i had 5 sec to print out a doc but guess what? i wasn't able to log into internet with everything in my DSL modem and router visibly fine.
    When I left my dd called and she said she was able to connect on a 5th refresh. Some days goes without troubles - some days just with but how about being sure?
    Another thing - my laptop connected to a router and it tells me that it IS connected but IE will open up with 'page can't be found' and yesterday it took me whole evening to resolve it and every time before i was able to start IE but not yesterday.

    What is your experiences? Please, share

  9. #9
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    Re: DSL brought troubles

    Did you follow Hans' advice about installing and running one or more anti-malware programs? What make and model router do you use? Have you checked the router support site?

    Joe
    Joe

  10. #10
    Uranium Lounger
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    Re: DSL brought troubles

    Our experience is that if you install the antispyware utilities that we suggested to you, update and the scan your computer with them and let them remove the things that they find that your system will work the way it's supposed to. You seem to be combining two seperate issues here. One is about spyware and the other is about connectivity. Did you install the antispyware programs as we suggested and if so, what was the result. In order for us to help you, you must answer our questions and provide us with the details we request. At this point, I don't know what your issue might be. But if it is only connectivity, you should contact you provider.
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