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Thread: XP bugs??? (XP)

  1. #1
    brian_1701
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    XP bugs??? (XP)

    We were running Outlook 2000 on our Exchange 5.5 and recently upgraded to Outlook XP. I wonder has anyone experienced the following problems or knows solutions:

    1. A "Mailto:" New Mail Icon which sent a message to our IT Department stopped working. Instead, it launched multiple (perhaps 10-12) windows of IE5?
    The Icon was removed, and a New Icon was added with a Hyperlink "Mailto:", but again it just launched IE5 multiple times, as before????

    Also, has anyone noticed that you can no longer use Tabs in your TASKS???!!!! <Grrrrr> Is this a bug, or has MS disabled this feature. If so, does anyone know the logic behind doing such?

    Thanks for your help (in advance)! <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  2. #2
    Platinum Lounger
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    Re: XP bugs??? (XP)

    Upgrading seems to be problematic.

    do normal mailto's work (like those on a browser page)?

    more specifics on the tab prblem please. i haven't noticed a problem with tabbing on a clean install, but we might be tabbing in different areas.

  3. #3
    brian_1701
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    Re: XP bugs??? (XP)

    The 'Mailto' Icon (which is simply a 'New Mail' Icon with a Hyperlink added) works on most PCs. 2 PCs however have had the aforementioned problem.

    If you create a new Task, you can't use the Tab Key. In Outlook 2000, if you created a Task, you could Tab as if it were a Word or WordPerfect Document (like an invisible ruler). The strange thing is that Tasks that were created B4 the upgrade still have their Tabs, i.e., if you move to a part of the Task that has a Tab, the cursor jumps from one Tab Position to another. You can copy the Tab (invisible space) and paste it, but if you hit your Tab key in a new area, nothing happens. I've tried Ctrl+Tab, but that doesn't work either.

    Thanks for you help. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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    Re: XP bugs??? (XP)

    adding a mailto hyperlink to a button works for me - did you use the mail icon in the places bar or just add mailto: and the address in the field? you completely recreated it, using a new button, correct? (not just editing the exisitng button) removing the toolbar cache will likely fix it, but also delete all custom buttons. outcmd.dat controls the toolbars (extend.dat holds ones added by com afddins - those will remain)

    tabbing works here also. i'm guessing it a problem related to upgrading, possibly with forms corruption. i'd start with clearing the forms cache. either use the option in tools > options or delete frmcache.dat

  5. #5
    brian_1701
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    Re: XP bugs??? (XP)

    Thanks for your help so far, but deleting those files didn't work. I even uninstalled both MS Office 2000 and MS Office XP, then went into Windows/Application Data/Outlook and deleted all files in there. I reinstalled Office XP, and sure enough, clicking a newly-made 'New Mail Message' with a Hyperlink assigned caused IE5 to launch 50 times (seriously, 50). <sigh>

    The problem with the Tab Key not working in Tasks applies to all PCs, so it can't be an individual problem; no one in our office can use the Tab Key in a Task. Could there be a difference in the UK vs US version?

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    Re: XP bugs??? (XP)

    yes, the tasks problem could be a keyboard issue - either due to UK version or other issues, including having apps installed that affect the behavor of the tab key.

  7. #7
    brian_1701
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    Re: XP bugs??? (XP)

    Thanks for the reply re: Keyboard . . . I'll look into that. Do you have any more thoughts on the IE5 launch-window problem? <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

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