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  1. #1
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    Outlook replaces correct address with bad one (03 SP2)

    I initiated an email by clicking on a link in a web page. The email address was entered into Outlook with an apostrophe before and after the address. Outlook will not send the Email with the apostrophes. No matter what I do delete the apostrophes Outlook replaces them when I try to send the message. Now I am completely blocked from sending anything to this email address. <img src=/S/boxedin.gif border=0 alt=boxedin width=25 height=20>
    I have deleted the offending email address from the auto-complete dropdown menu. That has not helped.
    Can anyone tell me how to prevent MS Outlook from doing this?
    Is there a way to turn off the auto-complete?
    Where is outlook storing the miss-punctuated email address?

    This is extremely aggrevating!

  2. #2
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    Re: Outlook replaces correct address with bad one (03 SP2)

    > entered into Outlook with an apostrophe before and after the address

    In the Contact information, or in the <!t>[mailto:name@domain.com]<!/t> link? If the Contact info, edit the Contact email address by retyping it from scratch. If in the <!t>[mailto:name@domain.com]<!/t> link you can delete the address in the To: section of the message compose window and type in the correct SMPT address from scratch.

    To delete an incorrect addres from the autofill, start the name and when auto fill drop-down appears, hit the down arrow key to select it and then press delete - the autofill entry is then deleted. (Same behavior as with Internet Explorer autofill drop downs, if you are familiar with that.)

    Post back to this thread if this doesn't help.
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
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    Re: Outlook replaces correct address with bad one (03 SP2)

    I have tried all that. I have deleted it from the drop down menu. I have retyped it from scratch. Eventhough it appears correct in the emal message, as soon as I click on the "Send" button it replaces name@domain.com with 'name@domain.com'.
    I have even deleted the original message and retyped the address from scratch and it still changes the address to include the apostrophes.

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Outlook replaces correct address with bad one

    Press Ctrl+k to force Outlook to do its "address resolution" so that you can see how addresses will be reformatted upon sending.

    Double-click the address and change the top line (display name) to whatever you like, like John Doe (no punctuation marks). The critical thing is that the second line be correct (the actual address).

    Does it work then?

  5. #5
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    Re: Outlook replaces correct address with bad one

    (Edited by HansV to make URL clickable - see <!help=19>Help 19<!/help>)

    Ctl+K does not seem to do anything when I am in Outlook. But I searched the Help menu using the term you used, "address resolution". I came up with this article.
    http://office.microsoft.com/en-us/assistan...1240661033.aspx
    I used it to clear my auto complete file and was able to successfully reenter the address and send the message.

    Thank you for pointing out the right direction. I don't mind resetting the auto complete file.

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Outlook replaces correct address with bad one

    I'm glad to hear you were able to clear it up. Deleting from the AutoComplete drop-down is supposed to remove an item from the nickname file, but I suppose the file could have been corrupted.

    As for Ctrl+k, it forces an address book look up. So if you had Bill Gates in your address book, you could type bi ga in the To space and press Ctrl+k to resolve it to the correct address. If there are multiple matches, an address book dialog should pop up.

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