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  1. #1
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    Outlook Personal Folders problem (Outlook 2003)

    I built myself a new machine and now I'm in the long arduous process of reinstalling all my applications. I installed Office 2003 Pro and thought I could simply copy my backup copy of "outlook.pst" to the relevant folder and be back where I was on my old machine. However, I now have 2 identical "Personal Folders". I cannot delete either and don't know how the extra one got there. I tried uninstalling Outlook and then reinstalling it but the same 2 instances of the Personal Folders resulted. I then did a total uninstall of Office and reinstalled it, opened up Outlook and the same 2 folders were there. I of course, want to remove one of them, but I don't know how and I wonder if there is a "right" one that should be kept? I have attached a screenshot of the two folders because they have different icons.

    Any and all help would be appreciated.

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    I have not done this with 2003 Pro, I have used this trick with OL 2000. After initially starting OL and creating the .PST Folder, I closed OL and deleted the .PST file. THEN copied the backup files in the folder. OL will then find the old .PST or provide an error message saying file can not br found and prompt you for the location and file name.

    When I added OL 2000 old backup .PST folders to an existing OL 2003 account for a friend on his computer, I received a caution flag that formats were not compatible and backup OL 2000 .PST folders would be reverted to OL 2000 format. No big deal.

    We just re-created the folder structure under a new OL 2003 .PST folder - then copied (Drag and Dropped) the messages into the new 2003 OL .PST folder.
    Scott

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    Re: Outlook Personal Folders problem (Outlook 2003

    <hr> I have not done this with 2003 Pro, I have used this trick with OL 2000. After initially starting OL and creating the .PST Folder, I closed OL and deleted the .PST file. THEN copied the backup files in the folder. OL will then find the old .PST or provide an error message saying file can not br found and prompt you for the location and file name.<hr>
    That is EXACTLY what I have done half-dozen times now yet I always end up with duplicate "Personal folders", and none of them include ALL my e-mail accounts.... only one. I just uninstalled Outlook completely AGAIN but this time I copied the outlook.pst file to the "Cocuments and SettingsJeffLocal SettingsApplication DataMicrosoftOutlook" folder first hoping that would resolve the issue, but when I opened Outlook, the same two Personal folders were there, exactly as before; the one with the addition little symbol on its icon (I'm assuming it means 'default'?) and the other a plain folder icon.

    I then uninstalled Outlook yet again and tried copying over an older outlook.pst file but I got the same results. I am thinking it is the "copy" that I'm working with that is bad, perhaps? But on the other machine where I am copying it from, the problem doesn't exist; i.e., in Outlook there is only one "Personal Folders" folder.

    The only other thing I can think of is that I am including or excluding some feature(s) when installing Outlook that the other machine doesn't have. Would that make any difference?? This is beginning to wear on me. <IMG SRC=http://www.the-highway.com/Smileys/tantrum.gif>

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    Since the .PST folders from the old machine are ALSO OL 2003, I don't see why that should not work. From your statement, the old machine can still open and use the .PST with no problems.

    The only thing you are doing different then me, I do not store my .PST folders in the default locations. I allow OL to initially create the mailbox.pst in the default position. But I store my files in a subdirectory c:filesoutlookprofile-name. When I delete the default mailbox.pst file in the default directory, OL prompts me for the location of the missing file and I direct it to the c:filesoutlookprofile-namemailbox.pst.

    As for the installation - if you have addon's or special VB scipts on the old machine, I would definitely have them installed on the new machine's OL as well. Otherwise, I don't see why that would make a difference (hopefully another Lounger with more experience can help).

    Tomorrow I will try reaching one of the Techies at my favorite PC Shop and see what he has to say. I'm obviously missing something here.
    Scott

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    Re: Outlook Personal Folders problem (Outlook 2003

    In your original post the top folder is the one Outlook thinks is the one to use. The other is added. If you right click the Folder name then select Properties and then Advanced there should be the path to the file. You can import your old pst data into the new pst to get around your duplicate "Personal folder" issue.

    Joe
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    Re: Outlook Personal Folders problem (Outlook 2003

    <hr>If you right click the Folder name then select Properties and then Advanced there should be the path to the file. You can import your old pst data into the new pst to get around your duplicate "Personal folder" issue.<hr>
    Joe,

    There must be something seriously wrong with my brain because I cannot comprehend what you are wanting me to try. So, I have to ask:

    1) WHICH of the two "Personal Folders" do I right-click? ... the top (aka: good) one? or the lower (aka: added) one?
    2) "import your old pst data . . . etc." TOTALLY LOST.....

    Again.... here's my situation in summary. I installed Office 2003. I put a "copy" of my "outlook.pst" file from my old PC on the new PC at "Cocuments and SettingsJeffLocal SettingsApplication DataMicrosoftOutlook". I then opened Outlook and saw I had 2 identical "Personal Folders". My Contacts, Notes, Calendar etc., data are all there. The only thing missing is my additional e-mail Accounts and the Rules. All that is there is my default Account. I can easily add the others back in, but I really want to get rid of that duplicate "Personal Folders".

    Addendum: Okay, I just did the right-click thing on BOTH of the "Personal Folders" and got an error message (see screenshot). I also found out that although the Contacts section is there and contains all my data, it doesn't work with e-mail; e.g., if I click on the "To:" button I get an error..... something about the file cannot be found, blah, blah.... something to do with the Address Book. It isn't looking good. I can send/receive mail, use Contacts, Notes, etc. respectively, but something is woefully wrong. The odd thing is that this same "outlook.pst" file is working perfectly on the other machine? <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    I'd move the copied .pst somewhere on the new PC. Then stop and restart Outlook. That should cause it to create the new .pst. Once Outlook is initialized you can go to File | Import and Export | Import from another program or file. Then select 'Program folder file (.pst). You then get to choose which folders to import. I'd experiment a little with one or two folders to make sure that it is importing the way you expect. You may also want to look at "Reconnect your old Outlook data file" in Microsoft Office Search: move old pst to new install.

    Joe
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    Re: Outlook Personal Folders problem (Outlook 2003

    Okay ..... I finally was able to remove the duplicate folder by following the destructions here: Adding/Recreating a Mail Profile

    However, I am faced with one other problem which if resolved will finalize my Outlook dilemma. Everything is in tact, e.g., Contacts, Accounts, Notes, etc... but when I open a new mail message and click on any of the following: "To:, Cc:, or Bcc:", I get the following error:

    The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Office Outlook Help.

    As you might rightly expect, I don't have a clue how to proceed to resolve this and I of course have no desire to destroy what I've managed to accomplish thus far. hehe

    Any and/or all help in resolving this would be much appreciated. At this point, it appears that this is the only anomaly left to fix.

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    <P ID="edit" class=small>(Edited by JohnBF on 14-Sep-06 12:33. Corrected menu dialog hierarchy)</P>See all the fun stuff in <!post=this thread,334705>this thread<!/post>. You may also need to reattach your email accounts to the correct PST inbox, though perhaps you did that when you reset your profile; to do so, go into Tools | Email Accounts | select the correct account if necessary | View or change ... | in the "Deliver new email to the following location" part of the dialog, Browse to the correct PST, Finish. HTH.
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    Re: Outlook Personal Folders problem (Outlook 2003

    Great...... it took me several tries, but I finally got it to work. There were at least 3 items to choose from in the dropdown menus of the "Address Book" options (cf. #3 in the post you linked). For example, there are 2 "Contacts" and 1 "Personal Folders". However, me being the perfectionist, I would love to get rid of the extraneous and I'm assuming errant items in those menus. Any idea about how to do that? I don't know where they came from. But I also suspect that they are perhaps also located in the Registry.

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    Did you have a look at the part of that thread that starts <!post=here,478,374>here<!/post>? And yes, I think there is also a registry fix, see if a Search on this forum will find it.
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  12. #12
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    Re: Outlook Personal Folders problem (Outlook 2003

    John,

    You have been extremely patient and kind in your replies and for that I am more than grateful. I did go back and read that post in the other thread but to be perfectly honest, I am lacking the confidence at this point to try more than I have. I did go into the "Options" of the Address Book and under: "When sending mail, check names using these . . ." and deleted the second "Contacts" item. However, there remains multiple items in the other dropdown menus of the other two sections:

    1) "Show this address list first"
    - Outlook address book
    - Contacts
    - Contacts
    - Personal address book

    2) "Keep personal addresses in"
    - Contacts
    - Contacts
    - Personal address book

    Obviously, the two instances of "Contacts" is wrong. Whether the other items in either/both sections are bogus as well I cannot tell. To be perfectly honest, I lack the confidence at this point to delete (if I knew how) any of these items for fear of loosing what I have now..... After dealing with this problem for 2 days and finally getting Outlook to work properly, I hope you can understand and sympathize with my trepidation. Can you advise me further that would help me remove the bogus items from those two lists/menus without it requiring a "hit or miss" approach? hehe Again, my fear is that if I delete the wrong one, I'll have to start all over again and I am concerned I won't succeed as I did this last time.

    Jeff
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    Re: Outlook Personal Folders problem (Outlook 2003

    Jeff:

    1. > You have been extremely patient and kind in your replies
    I think that was IMNetUser and Joe, not me

    2. That graphic is your recipient selection dialog from the message compose window; get to your address book options from the address book icon on the message window of Outlook, and find the Properties as illustrated in the graphic. An invalid address book listing should give you an error when you click Properties. And the illustrated dialog only sets the address books to be used and the order they are searched - Removing something from the Addressing window doesn't remove any actual contacts folder or address books.
    -John ... I float in liquid gardens
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  14. #14
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    Re: Outlook Personal Folders problem (Outlook 2003

    Okay..... perhaps I didn't describe my problem and/or what I desire to do correctly? The problem is the multiple items in the: "Show this address list first" and "Keep personal addresses in" menus.

    Jeff
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