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  1. #1
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    Hang Ups on Update Download (XP Home SP2)

    Lately my wife's computer sometimes grinds to a halt for no apparent reason. I try to open Task Manager, but it won't open so I have no idea what's holding things up. I notice in most cases that the Microsoft Update shield has appeared in the Notification Area, and when I hover the mouse on it it reports something like 74% downloaded, but it never changes so it's stopped downloading. The only fix I'lve come up with so far is to manually turn the computer off and restart. I've run AV scans, Adaware, windows defender and Spybot, but they find nothing.

    I guess it's becoming a very serious problem as I just now had to turn it off manually and restart. But on restart it hung up and never completed the login process. I then shut it off and restarted again and everything now works OK! So it's the worst kind of problem -- an intermittent.

    Any suggestions would be most welcome.

  2. #2
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    Re: Hang Ups on Update Download (XP Home SP2)

    Try opening the update window and seeing what update is causing the problem (before it gets to 74%, of course). You might have to monitor the update process if there is more than one update to nail down which one it is. Once you know the update that is causing the problem, go to the MS update site and manually download and install the update.

    Let us know how you make out.
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  3. #3
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    Re: Hang Ups on Update Download (XP Home SP2)

    Well, it may be a problem with updates and maybe not. I have been starting Task Manager just as soon as possible after booting up so I can see what processes are running. So far it looks like when the computer hangs up the process svchost.exe is running and taking up 98 to 99% of the CPU time. If, when in this state, I try to start a program running it doesn't start. However, if I go to Task Manager and kill the svchost task then the program runs right away. Even though I stop svchost running, I notice that it occasionally starts back up again. I haven't observed it enough to tell if there is some event that starts it or if it just starts up all on its own.

    I set the updates to only notify me when some were ready for download. I then started downloading only one at a time. The first one went OK. The second one KB920685 only started to install when I killed the svchost that was hogging the CPU, but then up popped a message stating that it was unable to install the update. No clue as to why, of course, although perhaps it needed svchost running in order to install.

    I know that there are some virus or worms that run an svchost process and that there are usually several instances of svchost processes running and most of them are legal. Perhaps I have an infected computer? I'm re-running a full virus scan, but I don't believe it will find anything.

  4. #4
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    Re: Hang Ups on Update Download (XP Home SP2)

    svchost.exe is a generic program that hosts many system processes. If you are having network/connectivity problems that could be a cause. Have you checked %SYSTEMROOT%Windowsupdate.log for errors. See You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD," "Error 0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows Update Web site or the Microsoft Update Web site for a link to download Guided Help for Windows/Microsoft Update.

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  5. #5
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    Re: Hang Ups on Update Download (XP Home SP2)

    The update log contained no error messages of the form mentioned. I think I may have solved the problem. It seemed to revolve around the automatic update process, so I set the update option to only notify that updates were available. Thus, when opening the update window I got a list of pending updates to download and install. Earlier I had tried installing the first one (KB920685) and it failed with some obscure error message, so I carefully went through manually installing all ofther updates one at a time. This went OK. I then went to Microsoft and downloaded and installed KB 920685. This went OK. Upon rebooting the update manager informed me that KB920685 was ready to download and install. I didn't expect this as I had already manually installed it, but I decided to go ahead anyway. It downloaded the update and started the install, but almost immediately it said "finished." I assume that it discovered it was already installed. Now I no longer get the "ready to install" icon in the Notification Area, so I assume all is OK. My wife's computer seems to be running normally, although I'm watching it closely. From now on I'm going to leave it set for manual updates only.
    Thanks to all for the suggestions.

  6. #6
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    Re: Hang Ups on Update Download (XP Home SP2)

    Chuck,
    I had similar problems with KB920872. I got around it by going to the windows update site and downloading and installing from there.
    Now I just have it set to notify me if updates are available and go direct to the MS update site to see if I want to install them from there. Seems to be a decent workaround.
    BOB
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