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  1. #1
    Star Lounger
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    Problem printing in Adobe Acrobat

    Lately at work, we've noticed that sometimes when students try to print articles in pdf, half of the pages come out blank. It's never something consistent like all of the odd pages or all of the even pages, and all of the pages look fine on screen. These articles come from databases, so if we save the articles to the desktop and then print, the pages generally come out. Does anyone have any ideas as to why this would be the case? (or as to what forum this should be in--I debated for a bit before posting!)

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    Plutonium Lounger Leif's Avatar
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    Re: Problem printing in Adobe Acrobat

    I suspect this thread may be more suitable in the Software forum, so I'll move it there in a moment....

    What version of Adobe are you running, and does this apply to all students?
    Is there any consistency with the students who have problems, or with specific files?
    How are the pdf's being open from the databases?
    What format do the databases take?

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    Platinum Lounger
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    Re: Problem printing in Adobe Acrobat

    If you'd asked this question five-to-ten years ago I'd have asked what printer(s) they were trying to use, and whether they had enough internal memory to render the entire page (usually of graphics, which may be how a PDF print is generated). The symptom was that the top half, two-thirds, whatever, would print on one page, leaving blank space near the bottom, and the rest would print on the next page. This doesn't seem to be exactly what you are experiencing, though, and nowadays you don't see that problem much, except on old LaserJets...

    John
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  4. #4
    Star Lounger
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    Re: Problem printing in Adobe Acrobat

    As far as I know, all the computers with the problem are running 7.0. All of our student computers run with a standard library "image" installed by the IT dept, so they should all be the same. The problem also occurs on the Reference Desk computer which is also running 7.0.

    The only consistency I have noticed is that a file that a student has a problem with will also not work on the Ref Desk computer. The files come from multiple places (not just one database).

    The .pdfs generally open inside of whatever browser the students are using--I use firefox, but I've seen the printing error occur with IE as well.

    Not sure what you mean by the last question.

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    Plutonium Lounger Leif's Avatar
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    Re: Problem printing in Adobe Acrobat

    I guess I was wondering how the pdf's were being accessed - and I think you've answered that by mentioning the users use a browser.

    I wonder if it is with the way Acrobat has integrated with the browser. With a 'problem' file saved locally (that prints OK when opened with Acrobat), can you right-click and Open With a browser and see if it is still a problem? That may point to some issue with the browser...

    Just a thought - do the problem pdf's have much in the way of graphics on them? And does the browser print option to include background colour and images option make any difference?

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    Re: Problem printing in Adobe Acrobat

    Try checking the 'print as image' box in the 'Advanced' options of the Print dialog. The files will take longer to spool out but will probably print OK.

    I have a whole pile of PDFs created with Acrobat v4 that incorporate an Adobe 'self sign' digital sig. This doesn't bother Acrobat 7 if all you want to do is view the file but printing then is another matter. You only get page 1, unless you use 'print as image'.

    stuck

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    Re: Problem printing in Adobe Acrobat

    I ran a couple tests on one of the "problem" files today. If I open the file from the database (in the web browser) and print the first two pages, the second page is blank. If I save the file to the desktop and reopen it in Adobe Reader, then it prints both pages fine. If I open the file in a web browser from the desktop and print it, it still comes out fine. (And the file is nothing but text--no images).

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    Re: Problem printing in Adobe Acrobat

    Hey--that worked! Is there a way to check the files to see if they have the digital signature you mention? The problem with printing PDFs this way is that the files already tend to clog up our overloaded public printers, so I hate to print them in an even slower way.

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    Re: Problem printing in Adobe Acrobat

    Click on the 'signatures' tab that's down the side of the Reader 7 window, any info in there? Alternatively, in the bottom left corner, to the left of the Full Screen view button there might be an icon that looks like a piece of paper with a pen across it, click on that to get the 'Document Status' pop-up.

    stuck

  10. #10
    Plutonium Lounger Leif's Avatar
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    Re: Problem printing in Adobe Acrobat

    I can see you may already have a solution, but at the back of my mind, something is nagging me about Acrobat only reading the pages you view (possibly maybe only when integrated with a browser). In other words, if you open the document and only look at page 1, the remaining pages are not necessarily loaded and therefore may not print unless you have viewed them.

    This wouldn't answer the question as to why it works OK with a file on a desktop though - but if you have a spare moment, open up a problem file, hit Cntrl+End to read the last page of the document, and see if page 2 is still blank.

    (This *may* be tied in with the Screen Reader Option below, but I fear I may be getting out of my depth here..... <img src=/S/smile.gif border=0 alt=smile width=15 height=15> )
    Attached Images Attached Images
    • File Type: gif x.gif (4.5 KB, 0 views)

  11. #11
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    Re: Problem printing in Adobe Acrobat

    Nope, still blank (my recycling bin is getting a workout today <img src=/S/smile.gif border=0 alt=smile width=15 height=15> )

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    Re: Problem printing in Adobe Acrobat

    I can't access either of those options in my file--maybe because I don't have any privileges to the files since I didn't create them?

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    Re: Problem printing in Adobe Acrobat

    It shouldn't matter that you didn't create the files, signatures are there to be seen, so presumably that means there are no signature in the files . I only mentioned them because they turned out to be the source of my version of the "only page one of my pdf will print" problem.

    I doubt it will be an option for you since you've already said you are using a standard suite of apps but if you try an older version of Adobe Reader then that too is likely to fix your problem.

    stuck

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    Re: Problem printing in Adobe Acrobat

    Interesting update on this problem: It hasn't happened since last fall that I know of, but a student had about 4 of the 15 or so articles she printed tonight print out with blank pages and pages only half printed. Ironically, it was the first page of the article that usually printed blank. Thankfully, the Print to Image option still fixed it. It's such a bizarre thing! (And doesn't make the students--who pay for printing--very happy!)

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    Re: Problem printing in Adobe Acrobat

    Hi Ruth,

    This sounds to me like the underlying problem is that, when printing from the web browser, the browser hasn't loaded all of the file when the student tries to print it. If you open a pdf from a browser and try to so to a particular page in the pdf before all the preceding pages are loaded, what often happens is that the page you go to is loaded first. If you try to print before everything else is loaded, the printing should be held up whilst the loading completes, but this doesn't always happen. When you save a copy of the file locally, that forces the browser to download the whole file. This also explains why printing it from the desktop works when printing from the browser doesn't.
    Cheers,

    Paul Edstein
    [MS MVP - Word]

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