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  1. #1
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    Checking windows (XP pro)

    Suddenly, a week or so ago, I got the bsod. Not sure why, was minding my own business when it happend. I had to go back to a restore point from September to get back to work. The bosd happened again when I was trying to uninstall iTunes because it said it couldn't run, a problem i have not had before. I've tried uninstalling Quicktime from the Add Remove programs files but the Install/Unistall wizard flashes past without uninstalling it. Get the BSOD when I try to directly uninstall itunes. So I think it is related to iTunes, but I'm also concerned that some Windows component got corrupted during these bsod/restore dramas. My question: the bosd message talks about memory testing but the memory dump area says nothing. When I get restored: a) how do I check windows itself to see it is "ok"? 2) how can I completley delete the quicktime and iTunes files so that I can do a fresh install and c) I've learned my lesson. I want to get an imaging package to avoid this in the future. Assuming I can get a and b done correctly, so that I have a proper system to back up, what recommendations as to the imaging software? I have Image for windows but haven't bought the license yet. Any competitors? Attached is the windows message log and technical details from the most recent restore event, in case that helps. As always, thanks.

  2. #2
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    Re: Checking windows (XP pro)

    True Image is the one I use and most others here would recommend this program too. Fast and reliable.

    As for your current issues, are you running any antispyware/malware programs and have you gone through all your security programs AV, firewall, Anti-spyware, etc. and updated each one and run scans ??? Have you run Disk Cleanup and defragged your harddrive ??
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  3. #3
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    Re: Checking windows (XP pro)

    Thanks for the reference, I'll check it out. Yes, I have the Grisoft AVG running automatic updates and scans regularly, plus ZA is on automatic updating and scanning as well, and I run SpyBot fairly regularly. Could anything be determined from the txt file? I do have event log data in excel that refers to prior bsod problems if seeing that would provide info. what about checking windows components for corruption? TYIA

  4. #4
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    Re: Checking windows (XP pro)

    <center>
    <hr>Could anything be determined from the txt file? <hr>
    </center>Not by me, but don't go by that. It doesn't appear to say much, but I'm not technical like that. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
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  5. #5
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    Re: Checking windows (XP pro)

    Sorry... you didn't say if you ran Disk Cleanup and defragged your hard drive. Both of these are steps to take before you consider hardware issues or windows components. But your hard drive is, in effect a Windows component and needs to be free of junk and defragged to run Windows correctly.
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    Re: Checking windows (XP pro)

    I did try that in Safe Mode and I got a message box to the effect that I couldn't do it in safe mode, which did not make sense to me, so I ascribed it to the problem itself. Let me try and run that now that I've restored again. I have to turn off Copernic desktop indexing. That might be one of the issues.

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    Re: Checking windows (XP pro)

    I did a disk defragment then setup Error checking to run. It ran. Same BSOD with same messages.

  8. #8
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    Re: Checking windows (XP pro)

    I really think you need to run Disk Cleanup. Start>All Programs>Accessories>System Tool>Disk Cleanup (be sure that Compress Old Files is not checked). If you are unable to run it, or it seems to be taking a long time (more than 10 minutes), post back and we can try a registry hack to make it run.
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    Re: Checking windows (XP pro)

    I did run disk cleanup..the program with the 5 stages...which I had to setup to run when Windows restarted. I restarted and the CHeckdisk ran. Then I got the same old bsod again. So I had to go back and restore again. I have been reading the Advanced system information error log (had a tough time finding it...had to use explorer) and for the 9/29, 10/2,10/4 and 10/7 problems saw a number of recurring messages, one regularly lists Source: DCOM Description: DCOM got error "84" attemting to start the service netman with arguments"" in order to run the server {lots of letters and numbers}. A second one showing up all the time is "The following boot-start or system-start driver(s) failed to load: AVG7Core AVG7RsW AVG7RsXP fips intelppm vsdatantold. That vsdatantold shows up by itself as a line item as well. Finally I get a big paragraph about WindowsDefender has encountered an error trying to load signatures and will attempt reverting back to a know n set of good signatures....current error code 0x8050a001 as a for instance. My Defender's icon has a ! and yet whenever I try to download the update, things dont' seem to happen...I don't see any updating going on. Of course, I've been restoring so that it gets "reset" so to speak, but I was fiddling around trying to get the Defender update going not too long before all this started to happen. I can upload the Advanced System Info log if necessary.

  10. #10
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    Re: Checking windows (XP pro)

    <center>
    <hr>I did run disk cleanup..the program with the 5 stages...which I had to setup to run when Windows restarted.<hr>
    </center> <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> I'm not sure that we are talking about the same program. To run Disk Cleanup, go to Start>All Programs>Accessories>System Tool>Disk Cleanup (be sure that Compress Old Files is not checked).

    However, from what you are saying about your error log, I think that something might be amiss with your installation of Windows Defender and also with AVG. I would suggest uninstalling both programs and then reinstalling them, AVG first. If you have to download the porgrams from the internet to get the latest build or whatever, do that before you uninstall either and leave the install files in a folder on your desktop. Reinsatall AVG and then update it and run a scan. If all seems OK .... and here I'd even give it a day or two to be sure, then reinstall Windows Defender, update it and run a scan (if it does scans, I don't use it and have no knowledge of how it works). But before I did either of these I'd run Disk Cleanup to get rid of all Cookies and Temporary Internet files. An alternative to this is to open Internet Explorer and go to Tools>Internet Options>General tab and in the Temporary Internet section click on the Delete Cookies and the Delete Files buttons. HTH
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    Re: Checking windows (XP pro)

    I agree. I will remove AVG and Defender. It may be defending too much. When doing Add/Remove, I still see those warnings about not having removed all components. Is this a problem in XP and what should I do to ensure all components have been removed? Any freeware? Thanks for your advice!

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    Re: Checking windows (XP pro)

    Which program did you remove that gave those warnings ?? Did you run Disk Cleanup as I recommended ??

    The components might be as minimal as a folder in the Programs folder and/or and entry in the start menu. Or there could be some entries remaining in the registry. Hard to say. There is some freeware to clean up the registry, but I can't speak from personal experience with it. I usually clean up after programs manually.
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    Re: Checking windows (XP pro)

    AddRemove will not always remove ALL of the programs files.

    After running the AR, open Windows Explorer and drill down to where the particular file folders is. Then just delete any remaining files and the folder itself.
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    Re: Checking windows (XP pro)

    When running Windows XP in Safe Mode it runs with a minimum of drivers etc. loaded. It will not start the AVG Control Center, normally found running in the tray (Notification area, whatever). The information below is from a Windows XP Home system.

    If I take a look at the Event Viewer (Start>Run...>eventvwr, System Log, after a session in Safe Mode (or when running in Safe Mode) I will find errors, among:

    Service Control Manager, Event 7026
    (My translation, non-English OS)

    Following start- or system start drivers was interrupted due to error during start:
    Avg7Core
    Avg7RsW
    Avg7RsXP
    Fips
    Processor
    -----
    Did you run in Safe Mode at those dates?

    FWIW, also, when in Safe Mode (not in Normal) I will find DCOM Errors. I know that before some had DCOM errors in Normal Mode, and there may have been some fix before the latest SP, or registry work to do.

    To know what is wrong, one many times needs to know what is normal.

    The AVG Test Center started via Start>All programs>AVG Free Edition, should be able to run if necessary in Safe Mode. (This appear to be introduced in version 7).

    The Help and Support Center can also view the logs from the Event Viewer. All three in combination, but only the errors. I think one should be able to view Advanced System Information Error log via Help and Support Center (Start > Help and Support Center > Use Tools To View Your Computer Information And Diagnose Problems > Advanced System Information > View The Error Log.) Though, I do not use the Help and Support Center, so I don't know exactly.

    As to not removing all components: as Doc and Bob has pointed out, in most cases it is some left over files (very rare that a program leave entries in the registry AND tell you this <img src=/S/grin.gif border=0 alt=grin width=15 height=15> , more common they leave whatever they like in the registry. In this case it could be log files:
    "Cocument and SettingsAll UsersApplication Dataavg7" folders etc.
    or downloaded updates and definitions
    "Cocument and SettingsAll UsersApplication DataGrisoft" folders etc.
    Or some files/folders in Program files.

  15. #15
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    Re: Checking windows (XP pro)

    At that point, I was running it in any mode I could, including a la mode. Because the bsod is telling me to check memory, I am running memtest86 right now and seeing no errors. I will attempt to get back in safe mode, remove AVG and Windows defender, and see what happens. If that is not successful, I will have to take it to the shop, since I have no slipstream XP installation disk to do a fresh install, and some articles I saw on langalist about a repair installation of xp from the disk were contradicted by user comments. Thanks to all for the sound advice. BTW, is there a book out there that can expain this end of windows...the under the hood stuff...so that I might be more informed about what I'm seeing in these events? I would like an organized explanation of all this stuff, so I can understand how the bits and pieces one sees in situations like this fit together. Thanks again!

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