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  1. #1
    3 Star Lounger
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    Dell Support applet

    This proprietary routine installed on my fairly new Dell PC has started occasionally asking to set a system restore point, as "none has been set in the last month", when in fact Windows XP seems to be setting a restore point every day. When I then try to let the DELL Support program set a restore point it always comes up with "Operation failed". A DELL email support service representative has told me that Windows must be corrupted and I need to use the Dell recovery partition to restore the machine back to what it was when I received. This seems over drastic - particularly since it may well be just a glitch in the DELL Support routine itself. Anyone know you to cure this problem easily or even turn this aspect of the DELL Support applet off - the other update functions it provides seem useful (although I am beginning to wonder whether this type of proprietary add-on just causes additional problems and muddies the water when troubleshooting).

  2. #2
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    Re: Dell Support applet

    Could you say a bit more about what this "Dell proprietary applet" is, and what model is the new PC?

    We haven't found this on Dell Optiplexes we bought recently, although I heard from someone with a new laptop who was talking about some "peculiar disk partitioning" where about 40 GB of the expected 120 GB hard disk was 'missing'. There may be a connection with what you are referring to?

    It's probably a desperate attempt by Dell to help users to do backups... If you don't like it, knock it out from System Startup (where it is probably located)!

    John
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Dell Support applet

    I came across this little utility which may or may not be of immediate help:
    <hr>The PC De-Crapifier is designed to remove a specific list unwanted software in an unattended fashion. Before running, the user may select exactly what software should be removed. Currently, it is targeted for use on most Dell machines; however it will theoretically run on anything that has the software listed below.<hr>

  4. #4
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    Re: Dell Support applet

    Thanks very much, Leif. Certainly worth knowing about as a last resort.

  5. #5
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    Re: Dell Support applet

    Thanks for taking the trouble to reply, John. The applet is simply called Dell Support 3.2 (Powered by Gteko). PC is a Dimension 3100C - just bought as one of the cheaper system boxes available in the UK to keep me going until I'm rich enough to fork out for a shiny new Sony Vaio SZ2 laptop (probably a mistake, but I'm hooked on the styling;-).

  6. #6
    Uranium Lounger
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    Re: Dell Support applet

    Take a look at this Dell site. It may provide some insight.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    Plutonium Lounger Leif's Avatar
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    Re: Dell Support applet

    If you are wanting to identify the process (and perhaps stop it starting), it seems like it may be DSAgnt.exe.

  8. #8
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    Re: Dell Support applet

    Thanks, Doc. Looks like a great summary of what's going on

  9. #9
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    Re: Dell Support applet

    Thanks once again, Leif. Worth knowing if I can't tame the beastie in the end.

  10. #10
    Uranium Lounger
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    Re: Dell Support applet

    Thanks for that link, Doc.

    <img src=/S/jollyroger.gif border=0 alt=jollyroger width=29 height=18> Slight change of subject - this is the second time recently that I have found that the European websites are more helpful that the US website for the same brand. The other example was a wild goose chase for some Bluetooth drivers which I found at Toshiba Europe, but not on the US site.

    I wonder how much of that is copyright law and enforcement issues, and how much of it is just plain dumbing-down of US websites?
    -John ... I float in liquid gardens
    UTC -7±DS

  11. #11
    Uranium Lounger
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    Re: Dell Support applet

    Probably just dumbing things down for the US consumer. <img src=/S/disappointed.gif border=0 alt=disappointed width=15 height=15>

    It is strange though, that Dell wouldn't post the same information worldwide. Seems the larger a company gets the more the right hand doesn't know what the left is doing. And in some cases, doesn't appear to care. <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> Fortunately, we have the internet as a resource for those of us who know how, and care to use it. <img src=/S/thumbup.gif border=0 alt=thumbup width=15 height=15>
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  12. #12
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    Re: Dell Support applet

    I guess this thread has convinced me to not buy a Dell system.

  13. #13
    Plutonium Lounger
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    Re: Dell Support applet

    Good fer you!

  14. #14
    Uranium Lounger
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    Re: Dell Support applet

    I'm sure Michael Dell will be thrilled. <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23>
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    Re: Dell Support applet

    I also got hooked on the Sony Vaio styling and bought 4 for my computer department guys. They came, straight out of the box, with an 80GB hard disk partitioned into a 10, yes 10, GB system © drive and the rest as a Data (D) drive. Who in their right mind did this? Thank God for partition Magic is all I can say.

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