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  1. #1
    Uranium Lounger CWBillow's Avatar
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    Thunderbird blocking mail (Thunderbird version 1.5.0.7 (20060909))

    It seems that my daughter is unable to receive mail I send her at work...

    Could it be set to block html? If so, is there a way to unblock it?

    Regards,
    Chuck Billow
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  2. #2
    Plutonium Lounger
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    Re: Thunderbird blocking mail (Thunderbird versio

    It seems much more likely that her "work" servers may have filters to block email for some reason or another. Can you provide any more specific info on her environment? I'm certainly not a TB expert but I don't see anything in its settings or options pages to block mail from selected sites. It sounds like it's outside of Thunderbird.

  3. #3
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Al:

    Seems to me as well... I d/l and installed just to have a look, and I didn't see anything either...

    Dunno if the policies where she works will allow adjusting... we'll see...

    Thanks,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Which one of you is using Thunderbird?

    Have you tested by sending a message in plain text format and found that she doesn't have any problems receiving it?

  5. #5
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Jefferson:

    It's her that's using it...

    And She receives and can read mail from me (html) constantly, but not, it seems, web pages and the like.

    Seems they reach her as attachments, and that she can't open them.

    Never had to unravel one like this...

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  6. #6
    Plutonium Lounger Leif's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Can you clarify:
    You said "It seems that my daughter is unable to receive mail I send her at work... " and then "She receives and can read mail from me (html) constantly"...

    Is she constantly receiving email from you at work, or is it that she receives it elsewhere, but not at work?

    How are you sending 'web pages' by email?

    Has this just started happening?

    What email client are you using?

    Do you know what mail server your daughter has at work?

  7. #7
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Leif:

    >>Is she constantly receiving email from you at work, or is it that she receives it elsewhere, but not at work?

    She is receiving e-mail from me daily at her work.


    >>How are you sending 'web pages' by email?

    In Internet Explorer: File/Send/ Page by email... and the page, which I just tried again, embeds into an e-mail to send...


    >>Has this just started happening?
    Just tried it... Been sending regular mail OK... this was a page from


    >>What email client are you using?
    I'm using Outlook, she's using Thunderbird


    >>Do you know what mail server your daughter has at work?
    Not yet... she's to be checking on that and I'll hear tomorrow...

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  8. #8
    Plutonium Lounger
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    Re: Thunderbird blocking mail (Thunderbird versio

    How 'bout a little test while you wait for her? Would you send a web page to the email address in my Lounge profile, since I use Thunderbird too? We'll see if I can see what you send OK. You might keep it to a rather small, simple web page just to see, or if there's something not private, one you've already tried sending to her.

    aeh_lounge@alhoffman.org

  9. #9
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Al:

    It's on the way...

    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  10. #10
    Plutonium Lounger
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    Re: Thunderbird blocking mail (Thunderbird versio

    Sorry for the delay in response, Chuck. I've been away from home base for several hours. Well, I got the email just fine, HTML, graphics and the whole nine yards. So, I think it's one of two things. I've never touched most of my TB settings and when I received the email, TB put a bar above the message saying that it's "possible spam." Ask her to go into TB, Tools, Options (see attached) and un-check that option. Then re-try an email. However, more likely is that her work environment has stronger spam filters than this and is blocking the emails. For that problem, she'll have to talk to her computer support people, whoever that is.
    Attached Images Attached Images

  11. #11
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Al:

    OK... that's good (I think) and I'll have her double-check and talk to her people as well...

    Regards,
    Chuck Billow
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  12. #12
    Gold Lounger
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    Re: Thunderbird blocking mail (Thunderbird versio

    Thunderbird has a built-in Junk mail feature, which I always disable.

  13. #13
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Howard:

    I see the "Junk Mail Controls", but I don't really see how to "disable" it.

    ??

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

  14. #14
    Gold Lounger
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    Re: Thunderbird blocking mail (Thunderbird versio

    I believe:

    1. In Tools | Junk Mail Controls, clear the box for adaptive filters and the other boxes.
    2. Perhaps, not relted, but clear Tools |Options | Privacy|Email Scams

  15. #15
    Uranium Lounger CWBillow's Avatar
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    Re: Thunderbird blocking mail (Thunderbird versio

    Howard:

    Thanks. Check/verify is in process now...

    Regards,
    Chuck
    -------------------------------------------------
    "Good judgment comes from experience, and experience - well, that comes from poor judgment."

    ~ A(lan) A(lexander) Milne (1882-1956)- "House at Pooh Corner"

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