Results 1 to 5 of 5
  1. #1
    3 Star Lounger
    Join Date
    Dec 2000
    Location
    Ohio - USA, Ohio, USA
    Posts
    294
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Scanner Problem (IE 7)

    I don't know for sure if IE7 is the culprit but I downloaded and installed it last week and started having problems afterward with my scanner (an HP 3500c). There is a shortcut on my desktop called HP Image Director and it normally opens the progam so that I can choose whether I want to scan a photo or a document to Word.

    After I installed IE7, double clicking the icon on my desktop does nothing (no even an error message) and if I go into programs to try to start it nothing happens either. I then went to Windows Explorer, found the .exe file and double-clicked and nothing happened. I uninstalled and reinstalled the scanner and that didn't work; downloaded some drivers and that didn't help either. The scanner is connected and it does work because I can open the Imaging part of the program, but that only takes me to where I can scan a photo; no way can I get to the director so I can scan a document.

    Is anyone familar enough with this to help? I went online chat to HP and got disconnected twice after waiting for the tech 20 minutes each time.

    Thanks.

  2. #2
    3 Star Lounger
    Join Date
    Dec 2000
    Location
    Ohio - USA, Ohio, USA
    Posts
    294
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Scanner Problem (IE 7)

    Turns out IE7 was the culprit although I could find nothing on Microsoft's website to help me. I ended up uninstalling IE7 in order to be able to use the scanner again, and then ended up without a browser so I reinstalled my DSL software which included a Yahoo version of IE6.

    I am never again upgrading anything until it's two years old.

  3. #3
    Silver Lounger t8ntlikly's Avatar
    Join Date
    Dec 2001
    Location
    Chandler, AZ
    Posts
    2,162
    Thanks
    46
    Thanked 13 Times in 11 Posts

    Re: Scanner Problem (IE 7)

    I have the same exact scanner, and have been using IE 7 since Beta 2 came out and have yet to have a problem. What I have notticed with this particular scanner is the software is somewhat tempramental or just mental if you so deisre. I purchased a new printer after I purchased the scanner, bith HP, and all was well, until I went to install them on a new computer. I installed the printer first, then the scanner and had all kinds of problems. I uninstalled them and installed the scanner then the printer and all was well. It turns out it was a problem with the drivers.
    Just my <img src=/S/2cents.gif border=0 alt=2cents width=15 height=15> worth
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

  4. #4
    3 Star Lounger
    Join Date
    Dec 2000
    Location
    Ohio - USA, Ohio, USA
    Posts
    294
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Scanner Problem (IE 7)

    That's really interesting and I appreciate your input. Since I will be buying a new computer in the next two months, and I didn't want to go too deeply into this thing at this point. However, I'm keeping your note for my installation on the new computer.

    Thanks again.

  5. #5
    Platinum Lounger
    Join Date
    Nov 2001
    Location
    Melbourne, Victoria, Australia
    Posts
    5,016
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Scanner Problem (IE 7)

    It seems you're not alone. There's a free driver update <A target="_blank" HREF=ftp://ftp.hp.com/pub/softlib/software7/COL11002/sj-32629-2/COL11002.exe>COL11002.exe</A> available at HP Photosmart Premier software, but it's a 210MB download!

    There's also this "quick fix" from Spyware Sucks : Helping HP Director software to play nice with IE7:
    __________________________________________________ ___________

    Run the HP Director (don't click anything yet so your HP Director's windows is still focus).

    Press "alt+space" then choose minimize. You might need to click twice until it minimize.

    Once it minimize to the bar, right click on it then click restore.

    The HP Director will run in a big window. It will run normally but you always have to do those step to run the Director.

    Or, if you know what you're doing, create a JS file:

    var WshShell = new ActiveXObject("WScript.Shell");
    var dirfile="C:Program FilesHewlett-PackardDigital ImagingbinHpqdirec.exe";
    var oExec = WshShell.Exec(dirfile);
    WScript.Sleep(3000);
    WshShell.SendKeys("%( )"); //equivalent of Alt+spacebar
    WshShell.SendKeys("nn"); //equivalent of click minimize twice
    oExec = WshShell.Exec(dirfile);

    Substitute your actual path to the director if necessary -- but make sure to use double backslashes as above

    Save the script as filename.js
    __________________________________________________ ______________

    Alan

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •