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  1. #1
    Lounger
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    Files in INSTALLER directory deleted (XP SP2)

    Hello
    my son has deleted all files and directories in the directory c:windowsinstaller because he ran out of space on the hard drive.
    Now I have lost a lot of icons of the applications, though the applications still work. But I can not un-install, re-install or repair the applications.
    What can I do?
    BPB

  2. #2
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    Re: Files in INSTALLER directory deleted (XP SP2)

    I have NO "c:windowsinstaller " folder on any of my machines.
    Tell us more about your machine.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Silver Lounger
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Dave,
    Remove the check at "Hide Protected Operating System Files (Recommended)", at you-know-where.

  4. #4
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Forgot I had turned that back on to test something <img src=/S/blush.gif border=0 alt=blush width=15 height=15>

    Yes they are there on all of my machines.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: Files in INSTALLER directory deleted (XP SP2)

    I have a normal Windows XP installation. The directory INSTALLER in the normal Windows directory is a hidden directory and contains .MSI and .MSP files. And I have the Installer directory on ALL my 3 machines (mine, my wife's my son's)

  6. #6
    Uranium Lounger viking33's Avatar
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Does System Restore do anything for you?

    I don't suppose you have an "imaging" program on your system?
    BOB
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  7. #7
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Please, tell your son to buy additional USB hard drive (or buy one for him - they are really inexpensive) and do not do things if he does not know what he is doing.

    Then I strongly recommend to restore your full system backup (if you created one) or reinstall all your programs from their installation CDs or Setup packages.

    Warning! If your son deleted Windows$hf_mig$ folder also, reinstall all Windows updates!!!

    WindowsInstaller folder contains installation packages for all your major applications (as Microsoft Office), updates and Windows components. Without this folder your programs installation can become unstable. You can use your Windows installation "as it is" for a while, but remember - all your Microsoft, Adobe, Symantec and other programs are un-upgradeable and un-repairable !

  8. #8
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Thank you for your reply, but it does not really help. All of this I have figured out. The point is: I can not re-install the programs, which I would gladly do, as I have just original software, because of those missing files. Symantec offers a program for their programs, which has worked perfectly. How can I remove the other programs to re-install them? This is the main question.
    Please advise
    BPB

  9. #9
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Can you explain what you mean by "original software" ?? Are you referring to the restore disks provided by the OEM ???

    If you can, try reinstalling one of the programs that you have the disks for or that you can download the install program from the internet, and if it installs successfully, then uninstall it. The idea here is to trick the computer into removing the old installation when it removes the new one. <img src=/S/crossfingers.gif border=0 alt=crossfingers width=17 height=16>
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  10. #10
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    Re: Files in INSTALLER directory deleted (XP SP2)

    I am referring to software like Microsoft office, project, visio, Adobe acrobat.
    They all refuse to be re-installed and refuse to be uninstalled. With Norton I downloaded a set of 3 programs, that eliminated the old entries (in all places) and then I could re-install.
    With the other vendors I did not find such a tool. Perhaps there is a commercial tool to do this or an other way unknown to me
    Best
    BPB

  11. #11
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Norton/Symantec developed those tools in response to customer complaints that their software was notoriously difficult and sometimes almost impossible to remove. Other vendors have not had these same problems and have not developed tools to do this.

    I apologise for all the questions, but, what programs have you tried unsuccessfully to re-install and how were you doing that if you did not have the disks ?? You can download Adobe Acrobat here and try to reinstall that.
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  12. #12
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    Re: Files in INSTALLER directory deleted (XP SP2)

    I have for ALL my software or original disks or original downloads with serial numbers. But lets take microsoft office. If I try to uninstall it, it will just halt (obviously it is searching for the .msi-file and then stops). If I try to install it from the origianl disk again, it starts but then finds out, that the program is already installed and then stops again. When I try to uninstall Adobe Acrobat (NOT the reader, but the full package) from the original disk again, it tells me that the msi file is corrupt.
    It all goes back to that stupid deleding of the files and folders in the Windowsinstaller directory. Obviously the installer program is finding a conflict between the installed software and its registry entries and the missing .msi files int the windowsinstaller directory. And I am not talking about just one or two programs, I am talking about dozens!
    So if anyone know how to fix this i.e. clean the installed program from the disk and registry I will gladly re-install all of them. But as long as I can not un-install, there is no new installing.

    And please, do not apologize for asking questions, I am glad to have somebody who is trying to help.
    tks
    BPB

  13. #13
    Uranium Lounger
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Forcing an application repair
    Users can force the repair of an application they think is corrupt. The Detect and Repair command (Help menu) in any Office XP application forces Windows Installer to review all Office files associated with the installation. If any components have missing or corrupt keypaths, new copies of files or registry settings are retrieved from the original installation source and are copied to the proper locations on the computer. Registry entries are corrected or reset to default installation settings if required.

    There are two options available on the Detect and Repair dialog, Restore my shortcuts while repairing and Discard my customized settings and restore default settings (all user settings/customizations). Administrators have the option of disabling these two options through policy settings in the Office10.adm template (Microsoft Office XP | Help | Detect and Repair
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  14. #14
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    Re: Files in INSTALLER directory deleted (XP SP2)

    Thanks, I will try the repair option when I get home tonight and report what happend. The second option I have already tried, it does not work, it never gets to the repair dialog.
    Will give you feedback later tonight or tomorrow.
    Thanks in the meantime and have a good day
    BPB

  15. #15
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    Re: Files in INSTALLER directory deleted (XP SP2)

    I have tried the repair option. No success. It actually starts, asks for the CD and then fails with the attached message. Sorry it is in German, but I try to translate it: "The patch package could not be opened. Make sure that the package exists and that you have access to it. Or ask the supplier of the application to check, that this is a valid installer patch-package".
    As I am working with original Office CDs, there is no chance, that the patch-package is invalid, it probably is referring to the deleted file in the installer directory. Back to square one.
    Any more ideas
    Thanks
    BPB
    PS sorry that it took so long to test, but I was away from home the last two evenings.

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