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  1. #1
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    Word 2000 XpHome problems (Word SP3)

    Word 2000 refuses to run under XPHome. For several months I've had problems with it, as far as I remember, it used to run ok when I bought the laptop which came with XPHome. This is my own copy of Office and I don't wish to update. I have Office 2003 at work and don't need any extra features for the pretty basic stuff I do at home.

    Its a waste of time trying to use Word now. It crashes whenever I try to save a document. It doesn't matter if its a new document or an old one, or if I click on a document icon to open it, or use the menu, or use "save" or "save as" sooner or later when I come to save the file, it crashes. "Microsoft Word for Windows has encountered a problem and needs to close. We are sorry for the inconvenience"

    My virus checker is up top date, and a scan shows no virus. I've deleted the Normal.dot and allowed Word to create a new one, there is nothing in the start-up folder, and I've uninstalled Word and tried again to no avail. Anyone have any ideas?

  2. #2
    Plutonium Lounger
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    Re: Word 2000 XpHome problems (Word SP3)

    Although you have already tried several of the steps, try Phil Rabichow's <!post=Systematic Approach to Behavioral Problems in Word,197827>Systematic Approach to Behavioral Problems in Word<!/post>.

  3. #3
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    Re: Word 2000 XpHome problems (Word SP3)

    Thanks Hans
    I've worked through those instructions, including deleting the Word Register key without any benefit. The problem only occurs when saving a document. I've just created a document by pasting random text until the document was 22 pages long with no problems, can print, insert fields, and spell check etc, then as soon as I try to save it, Word crashes. As it's good practice to save soon after creating a file, Word is neither use nor ornament at the moment.

    Any ideas anyone?

  4. #4
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    Re: Word 2000 XpHome problems (Word SP3)

    Did this copy of MS Word come with the machine and is it a 90 day review copy?
    Many OEM's provide a 90 review or trial versions which can NOT save any files after the 90 days.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
    Plutonium Lounger
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    Re: Word 2000 XpHome problems (Word SP3)

    But that shouldn't cause Word to crash, would it?

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    Re: Word 2000 XpHome problems (Word SP3)

    One never knows what will happen with the built in "time bombs".

    What is the OP's definition of "Crash"?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  7. #7
    Plutonium Lounger
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    Re: Word 2000 XpHome problems (Word SP3)

    If you have Norton (or Symantec) Anti Virus, make sure that you have turned off the Office plug-in (in the Anti-Virus main window, click Options, then Miscellaneous; there is a check box for the Office plug-in).

    It might be worth a try to disable your anti-virus program temporarily to see if that makes the problem go away.

  8. #8
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    Re: Word 2000 XpHome problems (Word SP3)

    Thanks for the input
    I don't have Norton antivirus, I use Macafee Enterprise v8, but have disabled it completely to see if it has any effect.

    This is my own Office 2000 which I've had for a few years and which ran fine on Windows 2000. About a year ago, I got a new Dell laptop after my desktop motherboard failed. The laptop came with XP Home pre installed. Some time after that I developed this problem. I am sure Word ran ok to start with, but this problem now prevents it being used.

    When it crashes, it simply presents a dialogue box:
    ""Microsoft Word for Windows has encountered a problem and needs to close. We are sorry for the inconvenience"

    and there is the option to send an error report (or not) to Microsoft. Thereafter, Word closes, and any unsaved work is lost.

    It is sometimes possible to save a file, maybe once or twice, sometimes a few times, but it always crashes, and sometimes the first time I try to save.

  9. #9
    Plutonium Lounger
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    Re: Word 2000 XpHome problems (Word SP3)

    I'm afraid I'm out of ideas (other than reinstalling the entire laptop from scratch). Sorry.

  10. #10
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    Re: Word 2000 XpHome problems (Word SP3)

    Do a Google search on "Microsoft Word for Windows has encountered a problem and needs to close." and you will find about 61 entries. Several of them refer to a issue with "WinFax"

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  11. #11
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    Re: Word 2000 XpHome problems (Word SP3)

    Thanks Hans

    I'm sure you understand I *really* don't want to do that!

    I have MS Works installed, and have had to use it since this problem started occurring but could that cause a problem. It was pre-installed with the laptop, and I really don't like it.

  12. #12
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    Re: Word 2000 XpHome problems (Word SP3)

    DaveA
    thanks for the suggestion, I'll do some looking. though I've never used Winfax but think its sometime loaded anyway(?)

  13. #13
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    Re: Word 2000 XpHome problems (Word SP3)

    Well, it gets interesting. Just started Excel, made a few entries and tried to save............ same error that Word gives ( I rarely use Excel at home) Then Started Powerpoint............. get a differently error, that Powerpoint has encountered an error, and I need to close and restart it. I don't remember using PP at home before, and I've never used Outlook and it isn't even set up.

    So before I install the whole set-up, does this shed any light on anything. It obviously isn't related solely to Word.

  14. #14
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    Re: Word 2000 XpHome problems (Word SP3)

    I can't recall whether you've tried the Detect and Repair option. If this wasn't on the Help menu in Word 2000, you can run a repair using the installer on the Office CD.

    By the way, if you are pasting anything from Internet Explorer or HTML-format mail messages into these trouble documents before saving, try not doing that. The interaction with IE components adds another layer of complexity. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

  15. #15
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    Re: Word 2000 XpHome problems (Word SP3)

    I've tried repairing it, and made no difference. The documents I'm using are just straight forward vanilla Word.docs, nothing fancy no, inserts, tables or anything.

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