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  1. #1
    Silver Lounger Duchess843's Avatar
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    Media Player Error Msg.

    I tried to play a .wmv file and received an error msg. that said, "An internal application error has occurred." Opening Media Player 10 also generates the same error message.
    Would you suggest that I reinstall or upgrade to version 11? It would be helpful if Media Player could be uninstalled, since that's impossible, I'm left with just the 2 mentioned options.
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  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Media Player Error Msg.

    Hi Gloria,
    It SHOULD be possible to uninstall MP10.
    If it's not listed in AddRemove Programs then:

    Click the START button and select Run.
    Type in: regedit in the command box.
    When the regedit window appears, expand the HKEY LOCAL MACHINE by clicking on the plus sign to its right.
    Now Click on the plus next to SOFTWARE, then MICROSOFT, then WINDOWS, then CURRENT VERSION and finally UNINSTALL
    When you expand the Uninstall folder, you'll see all the programs currently installed, such as the uninstall Media Player 10 or Media Player, etc.
    Click on the folder you want to uninstall, in the box on the right you will see two strings:
    DisplayName and UninstallString.
    Double click UninstallString and a box will appear with the uninstall string highlighted.
    Right click on the highlighted entry and select COPY.
    Close the Regedit window.
    Select the START button and click RUN.
    Right click inside the command box and paste the uninstall string and click OK to uninstall Media Player 10 beta.

    You will use this procedure only when the option to uninstall media player 10 beta, 10, 9, or others are not listed in the add / remove programs under the control panel.
    BOB
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  3. #3
    Silver Lounger Duchess843's Avatar
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    Re: Media Player Error Msg.

    Media Player 10 is listed in Add or Remove Programs, but when I click on remove, it offers to roll it back to a previous version installed on my computer. I tried it and nothing happened, I still have version 10. I found setup_wm (Media Player Launcher version 10.0.0.3802. It started to install but stopped with the message "Your computer's running the most recent version of Media Player 10 and all of it's components. No updates are available at this time."

    You said that your uninstall option applied if 'Media Player was NOT listed in Add or Remove'.. Should I still follow your removal instructions under these circumstances?
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  4. #4
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    Re: Media Player Error Msg.

    Gloria,
    First, WMP 11 is designed to work with "all versions of XP SP2", so we can skip that version for now (as I assume your on SP1).

    I don't know if the PC in question is the one you tried to upgrade to SP2. Since the upgrade didn't work at that time, I don't know about the status of the PC (or even before since upgrade had problem).

    I think you know very well that WMP 10 (and WMP 11) is an upgrade to Windows XP 32-bit (no matter what service pack level); the first release of XP included "Windows Media Player for Windows XP" (8), and so did Windows XP SP1, WMP 9 Series released 2003 was included in XP SP2.

    Versions of Windows Media Player

    From the above comes that any player other than the default in the different versions of Windows XP can be uninstalled. True, there can sometimes be some problems, and to remove an WMP 9 upgrade from a lower level Windows the recommendation was to use System Restore, that one is not always possible.

    Is it the PC you tried to upgrade to SP2? Did you earlier upgrade from Windows Media Player for Windows XP to WMP 9 and then WMP 10, or directly to WMP 10? Has it worked OK since you tried to upgrade to SP2 (i.e. is this new), or have you not used it in the same way?

    There is one initial thing you can try: first do a search for jscript.dll and vbscript.dll, they can be at some places but should be found in WindowsSystem32 and WindowsSystem32dllcache.

    The files should be found on your system, if not there will be an error in the next step (reregister). If not found you have to expand or copy a suitable version for your service pack.

    Now, try to reregister the two files; click Start > Run, then type "regsvr32 jscript.dll" and click OK, repeat with vbscript.dll.

    See MS article: Several dialog boxes are blank, under symptoms among other you find: "When you try to start Microsoft Windows Media Player, you may receive an "An internal application error has occurred" (or a similar) error message."

    Internal application error isn't maybe the most common WMP error, but can for example be when WMP "tries to automatically play a CD or a DVD in Windows XP". Not your case, but solution more or less the same: uninstall, deregister/reregister, install.

    I'm no Media Player expert, and don't know the status of your system, but problem with reinstall could maybe be related to installed WMP 10 updates (i.e. installed patches not removed), or some settings that are corrupt. Anyhow, first thing I would have checked (before uninstall) is to locate the files and reregister them, can't do any harm. Since you earlier have had problems with <!post=System Restore and Help, 591942>System Restore and Help<!/post> this can be very much related.

  5. #5
    Uranium Lounger viking33's Avatar
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    Re: Media Player Error Msg.

    Gloria,
    Back home again after a quickie trip to Philadelphia.
    Those instructions were only if WMP was not listed in AddRemove.

    I see Argus has some good suggestions in his post. Try them if possible.
    BOB
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  6. #6
    Silver Lounger Duchess843's Avatar
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    Re: Media Player Error Msg.

    In Philadelphia you were in my neck of the woods, we might have passed on a highway.
    I will do as Argus suggests, today if possible, and return with the results.
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  7. #7
    Uranium Lounger viking33's Avatar
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    Re: Media Player Error Msg.

    I left Boston via US Air ( mistake ) to Philadelphia last Friday during that miserable wind and rain storm and endured the WORST travel day I ever experienced. And I have done a LOT of traveling in my lifetime!
    You name it, it went wrong. Took 14 hours to get from the Cape to my destination near Atlantic City.
    So, if you saw some wild looking guy racing down the highway, that was probably me. <img src=/S/crazy.gif border=0 alt=crazy width=15 height=15> <img src=/S/mad.gif border=0 alt=mad width=15 height=15> <img src=/S/nosleep.gif border=0 alt=nosleep width=27 height=15> <img src=/S/scream.gif border=0 alt=scream width=15 height=15> <img src=/S/snail.gif border=0 alt=snail width=21 height=17>
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  8. #8
    Silver Lounger Duchess843's Avatar
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    Re: Media Player Error Msg.

    This is what I've done so far. The first part of your instructions were to find jscript.dll and vbscript.dll.Both were found where they were supposed to be but Jscript prompted me to contact you before I was finished following your instructions.
    Eight entries were found, most with different information and dates. The ones I wanted to ask you about are:

    c:windows$hf_mig$KB17344SP2GDR and SP2QFE (there are 2 of these that end differently as you can see). The SP2 concerns me. Could they have been installed because of my attempt to install SP2?
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  9. #9
    Silver Lounger Duchess843's Avatar
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    Re: Media Player Error Msg.

    If you had a choice, you picked the wrong day for traveling, maybe you should have checked the weather report first. I hardly think we would have passed each other, with weather like that I become a turtle and retreat deep within my shell.
    This conversation will probably end up being moved to Scuttlebutt, but in the meantime, I express my condolences for your bad travel day.
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  10. #10
    Silver Lounger Duchess843's Avatar
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    Re: Media Player Error Msg.

    I successfully registered the two dlls, reinstalled Media Player 10. Returned to the .wmv file I couldn't play before and it played.

    Thank you Argus for all your time and trouble, and thanks to every one who also tried to help. Please consider this topic closed.
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