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  1. #1
    3 Star Lounger
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    Send error when using Reply (Outlook 2003)

    I have been asked about an error that occurs when using Reply to answer a received email message. I am told that a message is displayed stating that the Reply has not been sent. However the message is then in the Sent folder. If the message is copied and pasted into a New message it is transmitted with no error and as expected appears in the Sent folder. I asked two questions:

    1. What are the contents of the error message? That was not known.
    2. Has the Reply message been received? Again that was not known.

    I will not be able to access the computer concerned until Monday next. In the meantime I wondered if any one, on the basis of what I have been told so far, have any idea of what might be the cause of the error being experienced.

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Send error when using Reply (Outlook 2003)

    One possible scenario is that the user is receiving mail on two accounts (A and [img]/forums/images/smilies/cool.gif[/img] and but only one of them (A) has a valid/working outgoing server. When replying to a message on Account A, everything in fine. When replying to a message on Account B, there is an error. The user can work around this by using the Accounts drop-down to reply using Account A to messages received on Account B, or can change the outgoing server information for Account B to send through the working SMTP connection in Account A.

    Or not! You really don't have much information to go on. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

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